Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Syed Aman

Health Care Assistant
Glasgow

Summary

Compassionate Healthcare Assistant with a comprehensive background in effective, efficient care of elderly patients in care home settings. Providing exceptional care, thorough monitoring and dedication to safe nursing practices for continued patient trust. Maintaining excellent levels of patient care through continued kindness and commitment to safe working practices.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work history

Customer care consultant

Past Due Credit Solution Limited
Glasgow
12.2024 - Current
  • Assisted customers on various platforms, providing a seamless service experience.
  • Resolved disputes amicably to maintain positive brand image.
  • Adapted quickly to changing company policies whilst maintaining excellent performance.
  • Collaborated with team members to meet monthly collection targets without fail.
  • Improved customer relations by adhering to company policies and procedures.
  • Demonstrated empathy whilst dealing with delinquent accounts, resulting in improved customer retention rates.

Retail sales associate

Taaks Limited
Glasgow
01.2023 - 11.2024
  • Maintained tidy sales floor to enhance shopping experience.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Upheld company policies whilst interacting with customers and colleagues.
  • Dealt with returns, ensuring customer satisfaction.
  • Facilitated smooth checkout process, reducing wait times for customers.
  • Collaborated with team members for efficient store operations.
  • Lead the training of new staff members to improve team efficiency.

Health care assistant

Aastha Foundation
Aurangabad, India
01.2017 - 12.2021
  • Delivered high-quality patient service by maintaining cleanliness in rooms.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
  • Assisted in patient care, improved comfort and well-being.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.

Education

Master of Science - Business Analysis & Consulting

University of Strathclyde
Glasgow
01.2022 - 01.2023

Skills

  • Understanding customer needs
  • Empathy display
  • Emergency response readiness
  • Physical therapy assistance
  • Patient safety training
  • Health promotion knowledge
  • Physiotherapy assistance
  • Nutrition and hydration maintenance
  • Use of medical software
  • Handling medical emergencies
  • Home healthcare experience
  • Infection control measures
  • Communicating with doctors
  • Healthcare quality standards
  • Adapting to patient needs

Languages

English
Advanced (C1)
Hindi
Proficient (C2)

References

References available upon request.

Timeline

Customer care consultant

Past Due Credit Solution Limited
12.2024 - Current

Retail sales associate

Taaks Limited
01.2023 - 11.2024

Master of Science - Business Analysis & Consulting

University of Strathclyde
01.2022 - 01.2023

Health care assistant

Aastha Foundation
01.2017 - 12.2021

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Syed AmanHealth Care Assistant