Syed Ahmed
Summary
Dynamic and results-driven professional with extensive experience in fine dining at The Landmark London. Proven ability in customer service and problem-solving, enhancing guest satisfaction through effective communication and upselling techniques. Strong multitasking skills and attention to detail contributed to a positive dining atmosphere and increased sales revenue.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
The Landmark London
London
11.2024 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Server
The NoMad Hotel London
London
03.2024 - 11.2024
- Delivered outstanding customer service to boost guest satisfaction and loyalty.
- Assisted in training new servers on menu details and service protocols.
- Addressed customer complaints swiftly, maintaining a positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Improved dining experience by providing prompt, attentive service to guests.
- Efficiently managed food and beverage orders using point-of-sale systems.
Front of House Staff Member
Hawksmoor Wood Wharf
London
08.2022 - 02.2024
- Provided exceptional customer service, ensuring a welcoming environment for all guests.
- Handled guest inquiries and complaints, resolving issues effectively to enhance satisfaction.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Conducted training sessions for new staff on front-of-house procedures.
Senior Team Member
Kaspa’s Desserts Catford
London
08.2021 - 07.2022
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained new team members on dessert preparation and customer service protocols.
- Implemented training programs that improved team efficiency and product knowledge.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Collaborated with management to develop seasonal menu offerings based on customer feedback.
- Enhanced customer satisfaction by resolving complaints and providing personalized service.
Counter Server
Bengal Brasserie Hither Green
London
03.2021 - 07.2021
- Provided exceptional customer service by efficiently processing orders and resolving inquiries.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
- Handled cash register operations accurately, maintaining balanced till at the end of shifts.
- Managed multiple tasks in high-volume environment.
- Monitored inventory levels, ensuring timely restocking of supplies to prevent shortages.
- Implemented strategies for upselling menu items, contributing to increased sales revenue.
Senior Office Executive
ISite English Learning Center
Sylhet,Bangladesh
01.2016 - 11.2020
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Implemented data-driven assessments to evaluate program effectiveness and drive improvements.
Education
Master of Arts - International Business
University of Greenwich
8 2023
BBA - Business Management
National University, Bangladesh
1 2018
Skills
- Customer service
- Problem-solving
- Food safety awareness
- Beverage knowledge
- Decision-making
- Time management
- Guest relations
- Food and beverage pairings
- Fine dining
- Strong multitasking
- Attention to detail
Timeline
Restaurant Waiter
The Landmark London
11.2024 - Current
Server
The NoMad Hotel London
03.2024 - 11.2024
Front of House Staff Member
Hawksmoor Wood Wharf
08.2022 - 02.2024
Senior Team Member
Kaspa’s Desserts Catford
08.2021 - 07.2022
Counter Server
Bengal Brasserie Hither Green
03.2021 - 07.2021
Senior Office Executive
ISite English Learning Center
01.2016 - 11.2020
Master of Arts - International Business
University of Greenwich
BBA - Business Management
National University, Bangladesh