Syed Abdul Azeez
London
Summary
Friendly and approachable, with strong interpersonal abilities and positive demeanor. Proficient in managing administrative tasks and coordinating schedules, with knowledge of customer service principles and office software. Focused on creating welcoming environment and ensuring smooth operations.
Overview
3
3
years of professional experience
Work History
Receptionist
Royal eagle Hotel
09.2022 - Current
- Greet guests with a friendly and professional demeanor upon arrival
- Assist with check-in and check-out procedures efficiently
- Assign rooms to guests based on their preferences and booking details
- Coordinate with housekeeping to ensure rooms are ready for occupancy
- Perform nightly reconciliation of accounts to verify revenue and expenditures
- Generate reports for management to review daily financial activities
- Handle all cash, card, and digital payment transactions
- Reconcile daily banking to ensure accurate records and resolve discrepancies
- Process bookings and cancellations promptly and accurately
- Maintain an updated reservation system and manage overbooking situations
- Address guest questions about the property, local area, and services
- Resolve complaints or escalate issues to management when necessary
- Communicate with housekeeping, maintenance, and kitchen teams to fulfill guest requests
- Ensure smooth interdepartmental coordination for an exceptional guest experience
- Observe and report any suspicious activities or security concerns
- Follow protocols for guest safety and emergency situations
- Manage incoming calls, emails, and correspondence
- Assist with clerical tasks, such as filing, data entry, and inventory checks
- Upsell additional services such as spa treatments, tours, or dining offers
- Provide information on promotions or loyalty programs
Associate analyst
Global logic
06.2021 - 09.2024
- Data Collecting and Integration: Collect, process, and handle geospatial data from a variety of sources, which may include satellite images, surveys, GPS data, and existing maps
- Combine and organize data in a GIS database to conduct an analysis
- Create Map: Create detailed, accurate maps using GIS software such as but not limited to ArcGIS, QGIS, Google Earth
- Ensure maps represent data clearly, such as roads, boundaries, landmarks, and other spatial features
- Create demographical, environmental, or transportation thematic maps according to the customers' or projects' requirements and specifications
- Spatial Data Analysis: Perform spatial analysis-data mining-to identify patterns, trends, or insights in geospatial data
- Use mapping tools and techniques to generate reports for decision-making in aspects like urban planning, environmental management, and business development
- Data Accuracy and Quality Control: Ensure geospatial data produced is good quality and of good accuracy, and maps
- Make checks for consistency, completeness, and conformance against data standards
- Cooperation and Communication: It will be required to liaise with other analysts, project managers, and stakeholders to interpret project needs and deliver appropriate geospatial solutions
- Present the finding to non-technical stakeholders through graphical presentations and reports
- Tool and Software Proficiency: Apply knowledge of using mapping tools, such as ArcGIS, QGIS, AutoCAD, and others, in creating and manipulating maps
- Keep current with new technologies, mapping software updates, and the handling techniques for geospatial data
- Problem Solving and Data Interpretation: Identify and resolve any mapping-related issues regarding data gaps, coordinate shifts, or vague geographic areas
- Interpret spatial data to inform business strategies, resource allocation, or risk assessments
- Documentation and Reporting: Document the data sources, methodologies and map creation processes in-depth
- Create reports, charts, and visualizations by finding the insights out of the analysis done on geospatial data
Supervisor Internship
Gold Star Management Ltd.
05.2023 - 05.2024
- Oversee the operations functions of the business, as per the Organizational chart
- Hold regular briefings and meetings with all head of departments
- Ensure full compliance to hotel/sites operating controls, SOP's, policies, procedures and service standards
- Lead all key property issues including capital projects, customer service and refurbishment
- Handling complaints, and oversee the service recovery procedures
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
- Manage on-going profitability of the hotel/site, ensuring revenue and guest satisfaction targets are met and exceeded
- Deliver hotel/clients budget goals and set other short- and long-term strategic goals for the property
- Developing improvement actions, carry out costs savings
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services
- Act as a final decision maker in hiring a key staff
- Coordination with HOD's for the execution of all activities and functions
- Overseeing and managing all departments and working closely with department heads on a daily basis
- Provide effective leadership to hotel team members
- Lead in all aspects of business planning
- Corporate client handling and take part in new client acquisition along with the sales team whenever required
- Assisting in residential sales as and when required and development with strong sales prospects
- Responsible for safeguarding the quality of operations both (internal & external audits)
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
Education
MSc International Business Management - Business Management
London South Bank University
London, United Kingdom09-2024
Bachelor of Science - Mechanical Engineering
AAR Mahaveer Engineering College
College In Hyderabad, India 10-2019
Associate of Science - Mechanical Engineering
Quli Qutub Shah Gov Polytechnic
Government College In Hyderabad, India06-2016
High School Diploma -
St. Mark’s Boys Town High School
School In Hyderabad, India 03-2013
Skills
- Organization skills
- Time management
- Verbal and written communication
- Customer/Client relations
- Office administration
- Administrative support
- Data entry
- Training and mentoring
- Staff management
- Decision-making
- Complex Problem-solving
- Staff development
playing Video Games
I have a lifelong love for video games, driven by their ability to combine art, technology, and storytelling into immersive experiences. Beyond entertainment, I value the teamwork, strategic thinking, and creativity games inspire. Whether exploring open worlds, solving intricate puzzles, or collaborating in multiplayer settings, I thrive on the challenges and excitement games bring. This passion fuels my interest in innovation, problem-solving, and creating meaningful connections in digital spaces.
Timeline
Supervisor Internship
Gold Star Management Ltd.
05.2023 - 05.2024
Receptionist
Royal eagle Hotel
09.2022 - Current
Associate analyst
Global logic
06.2021 - 09.2024
MSc International Business Management - Business Management
London South Bank University
Bachelor of Science - Mechanical Engineering
AAR Mahaveer Engineering College
Associate of Science - Mechanical Engineering
Quli Qutub Shah Gov Polytechnic
High School Diploma -
St. Mark’s Boys Town High School
Similar Profiles
Joshua MiguelJoshua Miguel
Construction Worker at Royal Eagle Construction House RenovationConstruction Worker at Royal Eagle Construction House Renovation
ABHILASH VALIYA VEETILABHILASH VALIYA VEETIL
Front desk operator at Royal Inn & Suites, Royal Inn & Suites HotelFront desk operator at Royal Inn & Suites, Royal Inn & Suites Hotel
Denni Henry KinyanzuiDenni Henry Kinyanzui
Accounting Assistant at Royal Eagle LtdAccounting Assistant at Royal Eagle Ltd