Sydney Paige Parrott
Summary
Flexible healthcare professional offering extensive history of excellent patient care and precise data entry. Possessing strong skills in interpersonal communication, adaptability, and patient support. Devoted to giving every patient a positive experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialty Operations Pharmacy Technician (Remote)
Humana
Tucson
07.2023 - 10.2024
- Memorized company policies and services to quickly answer customer's questions and concerns
- Managed 50+ phone interactions per day, giving polite and personalized care to each customer
- Identified needs of customers quickly and efficiently
- Helped patients with any medication questions, focusing on medication safety and adherence
- Earned top working team member for 6 months
- Used Humana computer programs proficiently
Certified Pharmacy Technician (CPhT)
Walmart
Tucson
11.2019 - 07.2023
- Managed patient referrals and coordinated follow up with providers
- Verified patient insurance information and processed claims accurately
- Investigated and resolved patient billing and insurance concerns
- Used a multi-line phone system to direct patient calls prioritizing providers and providing timely customer service
- Adhered to all safety protocols in the pharmacy
- Trained and supervised junior technicians in the preparation of all prescriptions
- Maintained accurate records of all inventory in the pharmacy
- Dispensed prescribed medications to patients in accordance with state laws and regulations
- Maintained a clean and organized work space
Asset Protection Associate
Walmart
Cabot
11.2018 - 11.2019
- Coordinated with other team members to reduce shrinkage
- Kept a safe and calm working area
Help Desk Volunteer
Aviano Clinic
Aviano, Italy
01.2018 - 11.2018
- Answered and transferred phone calls within the clinic
- Helped direct patients to different parts of the clinic
Department Manager
Target
Clarksville
11.2011 - 11.2015
- Prioritized customer service
- Organized signing, pricing, and inventory within the department
- Trained junior team members
- Worked closely with sales associates to complete daily tasks
- Raised sales in my department by 150%
- Answered phone calls and directed them to other departments in the store
- Worked with loss prevention team to reduce shrinkage
Education
Certificate - Office Administration with Billing and Coding
Ohio State University
07.2018
Skills
- Time Management
- Customer Service
- Medical Terminology
- 70 WPM with 100% accuracy
- Data Entry
- Insurance Verification
- HIPAA compliance
- Computer literacy
- Conflict Management
- Leadership
- Confidentiality
- Attention to detail
Certification
- Certified Pharmacy Technician (CPhT), 12/01/19, Present
- PTCB Certification, Present
Personal Information
- Authorized To Work: US
- Title: Certified Pharmacy Technician
Timeline
Specialty Operations Pharmacy Technician (Remote)
Humana
07.2023 - 10.2024
Certified Pharmacy Technician (CPhT)
Walmart
11.2019 - 07.2023
Asset Protection Associate
Walmart
11.2018 - 11.2019
Help Desk Volunteer
Aviano Clinic
01.2018 - 11.2018
Department Manager
Target
11.2011 - 11.2015
Certificate - Office Administration with Billing and Coding
Ohio State University
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