Sydney Normington
Preston,United Kingdom
Summary
Highly organised and customer-focused professional with 8+ years of experience across customer service, administration, client relations and operational support. Experienced in managing customer journeys, coordinating bookings, handling documents and resolving queries. Strong communicator with excellent attention to detail and a proven ability to build relationships, improve processes and ongoing support with clients.
Overview
9
9
years of professional experience
Work history
Customer Liaison Representative
Mitie
Warton
2024.08 - 2026.06
- I'm currently responsible for providing high-quality service to clients by greeting, welcoming, and directing them appropriately.
- Acting as the first point of contact.
- Reviewing bookings via the Kiosk booking system and providing feedback to management.
- Qualified first aider and fire marshall.
- Supporting admin functions including scanning, uploading, and keeping documents updated.
- Managing emails.
- Creating content, e.g., travel itineraries for visitors, and a café on site.
Eyelash Artist
Salon/Home Based
Preston
2023.10 - 2024.08
- As an Eyelash Artist, I was responsible for enhancing clients' natural lashes through the safe and professional application of lash extensions and related treatments, while ensuring high standards of hygiene, precision, and customer care.
- Client consultation.
Sales Executive
CN Energy
Preston
2022.05 - 2023.09
- In my role, I was responsible for identifying a customer's needs, pitching relevant products or services, and ensuring they had a positive experience from start to finish.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Participated in continuous product development training.
- Showcased product features and benefits to drive sales.
- Expanded territory by converting cold leads, and negotiating profitable contracts.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value, and elevating service quality.
- Finalised winning sales contracts to close lucrative deals.
Bar Manager
The Coach & Horses
Preston
2021.12 - 2023.04
- Optimised stock levels for expected demand, and minimised losses with proper rotation procedures.
- Oversaw bar inventory, restocked supplies, and placed orders.
- Reduced financial discrepancies by accurately recording transactions, while verifying daily bar staff receipts.
- Drove revenue by coaching team members on customer service, and upselling techniques.
- Educated staff members on procedural and menu changes.
- Social media marketing, such as promotions, event pages, and pub specials.
Data Analyst
Affordable Windows
Blackpool
2022.10 - 2023.02
- As a skilled data analyst, my experience in the industry involved preparing, organising, and storing information in paper and digital form (Evolution/Evonet and surveys).
- A part of my role would be dealing with queries on the phone and by email.
- This entailed working individually and as part of a team to meet business needs.
- Defined and documented system specifications.
- Maintained consistent database security and integrity.
- Improved reliability of internal software, systems, and order processing.
- Kept updated on advancements in the latest information system solutions.
- Determined the strengths and weaknesses of established processes and practices.
- Outlined system principles after consulting with clients and management.
- Expanded and modified systems to strengthen workflow.
Manager
The Plough
Preston
2018.09 - 2021.01
- Scheduled weekly projects, anticipating timelines for milestones, and completion dates.
- Championed 100% guest satisfaction by providing an excellent dining experience.
- Handled escalated customer complaints to provide full resolutions and promote customer loyalty.
- Established positive relationships with guests and employees, creating a positive, energetic environment.
- Interviewed and hired skilled personnel to fill restaurant positions.
- Maintained cleanliness and sanitation across food service, storage, and preparation areas.
- Educated staff members on procedural and menu changes.
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
- Trained newly hired employees on service techniques, company procedures, and safety processes.
Care Worker (Homecare)
Ian Normington
Preston
2019.01 - 2019.05
- Caring for dementia/Alzheimer's relative (Nana), employed 26 hours a week (PAYE).
- Provided emotional support to clients through regular conversation and companionship.
- Conducted housekeeping tasks to keep living areas presentable, clean and hygienic.
- Consulted with clients, doctors and patients to obtain a better understanding of client requirements and create personalised care plans.
- Helped patients participate in leisure and physical activities, such as attending day trips and visiting community clubs.
- Assisted with daily hygiene requirements such as bathing, cleaning, showering and toileting.
- Helped patients with day-to-day administrative duties such as paying bills, sorting paperwork and responding to letters.
Beauty Salon Worker
Viva
Preston
2018.11 - 2019.01
- Increased customer loyalty by providing a high standard of tailored customer care.
- Made and served beverages to customers to make them feel at home.
- Maintained immaculate cleanliness of the salon.
- Greeted and welcomed customers, explaining the course of action to ease anxiety and create a friendly atmosphere.
- Answered customer queries on social media, by phone, and by email.
- Informed clients on tips and techniques for the proper application and use of products.
- Delivered personalised beauty services and treatments based on client requests.
Glass Collector
The Queens Arms
Preston
2017.05 - 2017.09
- Maintained extensive knowledge of the drink range to efficiently answer customer questions regarding price, ingredients, and availability.
- Conducted glass shelf dressing in bars, ensuring that the bars were kept visually pleasing and organised.
- Polished glasses after cleaning, and conducted quality inspections to ensure a high-quality finish.
- Safely collected and held glasses at once.
- Delivered and served drinks to customers at tables during busy bar periods.
- Kept the bar and tables hygienic by wiping, sanitising, and clearing regularly.
Education
A-Levels - Performing Arts, Health & Social Care
Carr Hill High School and Sixth Form Centre
Preston, LAN 2018.01 -
GCSEs - English, Maths, Health & Social Care, ICT, Dance
Carr Hill High School and Sixth Form Centre
Preston, LAN 2016.01 -
Skills
- Time management
- Administrative support
- Team Collaboration
- Customer relationship management
- Problem-solving
- Leadership
- Confident communicator
- Date Base Updating
Hobbies and interests
Fitness, Social media & content creation, Reading, Spending time family/friends
Timeline
Customer Liaison Representative
Mitie
2024.08 - 2026.06
Eyelash Artist
Salon/Home Based
2023.10 - 2024.08
Data Analyst
Affordable Windows
2022.10 - 2023.02
Sales Executive
CN Energy
2022.05 - 2023.09
Bar Manager
The Coach & Horses
2021.12 - 2023.04
Care Worker (Homecare)
Ian Normington
2019.01 - 2019.05
Beauty Salon Worker
Viva
2018.11 - 2019.01
Manager
The Plough
2018.09 - 2021.01
A-Levels - Performing Arts, Health & Social Care
Carr Hill High School and Sixth Form Centre
2018.01 -
Glass Collector
The Queens Arms
2017.05 - 2017.09
GCSEs - English, Maths, Health & Social Care, ICT, Dance
Carr Hill High School and Sixth Form Centre
2016.01 -