Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

SYDNEY LOWDEN

Newcastle Upon Tyne

Summary

A motivated Geography graduate, holding a 2:1 degree from Newcastle University and currently pursuing a Master's degree in International Relations at Durham University. Global perspective significantly enhanced through extensive travel across Australia and Asia during a gap year, developing strong cross-cultural communication skills and adaptability. Integration of academic knowledge in both geography and international relations with real-world international experience provides a well-rounded perspective along with robust analytical abilities. Eager to leverage educational background and global experiences to contribute effectively in professional roles related to international development, policy analysis, or environmental sustainability.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Office Administrator

Thingco
Newcastle Upon Tyne
11.2024 - 01.2025
  • Organised and maintained comprehensive insurance policy records for black boxes, ensuring accuracy and regulatory compliance.
  • Handles outbound calls, delivering professional service, addressing client inquiries, and maintaining positive customer relationships.
  • Resolved customer queries promptly for improved client satisfaction.

Office Administrator

SomeOneCares
Newcastle Upon Tyne
04.2023 - 08.2024
  • Skilled in managing diverse communication channels, including phone, email, and video conferencing platforms, ensuring efficient and professional interaction with clients.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports.

Waitress

Cat & Fiddle
Sydney, NSW
09.2023 - 01.2024
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Utilised professional communication skills to resolve customer complaints.
  • Accommodated special event needs, provided customised services for parties.
  • Executed food and drink orders accurately to improve customer satisfaction rates.

Receptionist (Part- time during semester abroad)

University of Pittsburgh
Pittsburgh
08.2022 - 12.2022
  • Used telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Maintained office and faculty supplies to keep optimum stock on hand.
  • Maintained detailed and accurate records of visitor requests and of calls received.

Remote Call Center Agent

SITEL
Newcastle Upon Tyne
05.2020 - 05.2021
  • Contributed to the NHS Test and Trace campaign by contacting affected individuals and advising self-isolation.
  • Managed a high volume of outbound calls with KPI targets.
  • Conducted follow-up calls to address any unresolved issues.

Education

Bachelor of Arts - Geography

Newcastle University
Newcastle upon Tyne
09.2020 - 07.2023

A-Levels - Business, Sociology, Geography

Monkseaton High School
09.2018 - 09.2020

Master of Arts - International relations

Durham University
Durham

Skills

  • Microsoft Excel
  • Salesforce
  • Invoicing
  • Email processing
  • Microsoft Word

Custom

References available upon request.

Timeline

Office Administrator

Thingco
11.2024 - 01.2025

Waitress

Cat & Fiddle
09.2023 - 01.2024

Office Administrator

SomeOneCares
04.2023 - 08.2024

Receptionist (Part- time during semester abroad)

University of Pittsburgh
08.2022 - 12.2022

Bachelor of Arts - Geography

Newcastle University
09.2020 - 07.2023

Remote Call Center Agent

SITEL
05.2020 - 05.2021

A-Levels - Business, Sociology, Geography

Monkseaton High School
09.2018 - 09.2020

Master of Arts - International relations

Durham University
SYDNEY LOWDEN