SYDNEY GALLOGHLY
Greater London,City of London
Summary
Resourceful and results-driven Facilities Officer with experience in estates management, building services administration, and front-line support across commercial and educational environments. Competent at organising maintenance, assisting reactive responses in facilities related emergencies and incidents, ensuring health & safety compliance, and liaising effectively with employees, contractors, and the facilities team. Renowned for combining strong organisational skills with a proactive approach to problem-solving, ensuring facilities remain safe, efficient, and welcoming for all users.
Overview
1
1
Certification
5
5
years of professional experience
Work history
Facilities Coordinator
Regency Hard Services Ltd
City of London, London
2025.11 - Current
- Managed facilities across 40+ commercial buildings throughout the UK daily.
- Developed and ran facility operating budgets beyond £500,000 for clients.
- Drove external audits to strengthen company compliance outcomes.
- Coordinated maintenance schedules to support health and safety compliance.
- Liaised with contractors, employees, and stakeholders to resolve issues.
- Introduced processes to track progress and measure business movement.
- Coordinated maintenance schedules for optimal productivity.
- Developed organisational policies for administrative oversight and internal controls.
- Took sole responsibility for coordinating meter readings across 100+ sites, working with engineers to ensure accurate, timely data collection for the Sustainability Department, supporting precise sustainability reporting and recharge billing
Facilities Officer
North Kent College
2024.10 - 2025.11
- Duties include coordinating technicians via CAFM systems, obtaining and processing quotes, managing assets, and analysing and manipulating data to produce reports.
- Budget Holder for cross-college service contracts, ensuring renewals represent market value and remain aligned with business needs.
- Coordinating technicians, contractors, and staff communication, ensuring works are delivered on time and to a high standard.
- Manage complex technical challenges and multiple priorities effectively with valuable contributions to the team.
- Monitoring compliance with health and safety regulations, including Working at Heights, COSHH, Asbestos Awareness, and Manual Handling.
- Updated facilities records regularly for keeping accurate track of assets.
- Streamlined office moves to minimise disruption.
Psychology Student
London South Bank University
2023.09 - 2024.05
Temporary Helpdesk Coordinator
Primech Building Services
2023.05 - 2023.09
- Primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
- Coordinated technicians across multiple sites for efficient facility maintenance.
- Managed reactive and planned preventative maintenance (PPM) tasks to ensure compliance.
- Facilitated the transition to a new CAFM system 'Big Change', enhancing operational efficiency.
- Created quotes and invoices to streamline financial processes within the team.
Administrator
Triple Star Fire & Security
2022.09 - 2023.05
- Provided administrative support to fire & security technicians, assisted management with job sheets, quotes, and procurement of goods and services.
- Coordinated the scheduling of call-outs and service appointments for engineers to maximize efficiency and orchestrate ever-changing priorities.
- Maintain accurate records, contracts, and certification tracking for regulatory compliance.
- Handled client queries promptly, delivering excellent customer service and support.
Customer Service Administrator
Kent County Council
2021.11 - 2022.04
- Assisted the public across multiple council services, providing clear guidance and support.
- Processed Blue Badge applications, ensuring accuracy and compliance with eligibility criteria.
- Handled bus pass applications for disabled residents and individuals over 60.
- Responded to environmental service requests, including fly-tip reporting and resolution tracking.
- Supported residents with household waste and recycling centre enquiries and appointments.
Skills
- Compliance Management
- Contract Management
- Planned Preventative Maintenance
- CAFM Systems
- Budget Holder
- Customer Relationship Management (CRM)
- Utilities Management
Certification
IOSH Managing Safely
First Aider
Fire Marshal
Environmental Awareness at Home and Work
Health, Safety and Welfare for Workers
Safeguarding Adults
Designated Safeguarding Lead
Legionella Awareness
Additional Information
Gym & Health
Painting & Interior Design
Astronomy and Space Enthusiast
Cooking & Baking
Timeline
Facilities Coordinator
Regency Hard Services Ltd
2025.11 - Current
Facilities Officer
North Kent College
2024.10 - 2025.11
Psychology Student
London South Bank University
2023.09 - 2024.05
Temporary Helpdesk Coordinator
Primech Building Services
2023.05 - 2023.09
Administrator
Triple Star Fire & Security
2022.09 - 2023.05
Customer Service Administrator
Kent County Council
2021.11 - 2022.04