Sydney Davy
Preston,Lancashire
Summary
A highly motivated and adaptive professional with varied experience in customer service, sales, social media management, and team supervision. Skilled in providing excellent customer service, team leadership to achieve goals and operational efficiency. Strong background in business studies, accounting, and statistical analysis; able to analyze data and implement effective solutions. Proficient in time management, problem-solving, and maintaining positive relationships within fast-paced environments. Committed to personal growth and contributing to organisational success.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Shift Manager
Greggs
Preston, Lancashire
08.2021 - Current
- Providing guidance and direction to team members, leading by example in delivering excellent customer service and maintaining high standards of food quality and hygiene.
- Managed cash transactions, balanced tills, and ensured secure handling of money according to company guidelines.
- Resolving customer complaints or issues promptly and professionally, striving to create a positive experience for every customer.
- Oversaw stock levels, placed orders, and ensured accurate inventory management.
Social media assistant
Extra Care Charitable Trust
Preston, Lancashire
06.2021 - 08.2021
- Creating social media posts on Facebook and Instagram.
- Selling items online, and dealing with customers' enquiries.
- Analysing statistics on social media platforms.
- Responded to private messages, and comments, ensuring consistent brand voice was applied.
Sales Assistant
T.J. Morris Ltd
Preston, Lancashire
11.2020 - 01.2021
- Provided friendly service, assisted with product choices, and answered customer inquiries to ensure a positive shopping experience.
- Handled payments in all forms, including cash, card, and mobile transactions, while operating tills.
- Managed inventory, restocked shelves, and ensured products were organised and displayed correctly.
Waitress
Special Catering Company Preston
Preston, Lancashire
10.2019 - 10.2020
- Perform consistent check-ins with customers to ensure satisfaction and address complaints swiftly.
- Meeting and greeting customers, building strong relationships, and recording orders.
- Maintenance and cleaning of restaurant tables, chairs, and decorations.
Education
A-Levels -
Cardinal Newman College
Preston, Lancashire 09.2018 - 06.2020
GCSEs -
Broughton High School
Preston, Lancashire 09.2013 - 06.2018
Skills
Customer service excellence
Team leadership and training
Sales and upselling strategies
Cash handling and reconciliation
Inventory and stock management
Time management and multitasking
Analytical thinking and problem-solving
Proficiency in Microsoft Office and social media platforms
References
References available upon request.
Timeline
Shift Manager
Greggs
08.2021 - Current
Social media assistant
Extra Care Charitable Trust
06.2021 - 08.2021
Sales Assistant
T.J. Morris Ltd
11.2020 - 01.2021
Waitress
Special Catering Company Preston
10.2019 - 10.2020
A-Levels -
Cardinal Newman College
09.2018 - 06.2020
GCSEs -
Broughton High School
09.2013 - 06.2018
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