SYDEL FIGUEIREDO
Newcastle Upon Tyne
Summary
With 8 years of customer-focused experience in the hospitality industry and a Master's degree in International Business Management, this cross-cultural expert is ready to excel in a dynamic sales role. I am eager to leverage proven customer relations expertise and strong interpersonal skills to unlock my full sales potential and contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Customer and Dealer Support
Grosvenor Casino
10.2023 - Current
- Supervise and support dealers, ensuring they follow proper procedures and provide a high-quality gaming experience
- Resolve customer disputes and issues efficiently, maintaining a positive and enjoyable atmosphere for all patrons
- Monitor gaming tables and slot machines for potential fraudulent activities, ensuring adherence to casino regulations and maintaining the integrity of the gaming experience
- Train and mentor new staff on casino policies, customer service standards, and gaming regulations
Casino Dealer
Carnival Corporation and plc
11.2018 - 11.2022
- Demonstrated exceptional customer service skills in alignment with property standards and brand attributes
- Collaborated with team members to ensure a positive customer experience and communicate policy changes
- Ensured game protection, delivering excellent service, and promptly report any suspicious activity
Casino Dealer
Delta Corp Pvt Ltd
05.2016 - 10.2018
- Exhibited robust customer service skills by aiding guests with inquiries regarding casino activities and guiding them to the relevant personnel
- Ensured the integrity of games and maintained equipment in good condition while responsibly handling disputes
- Skilled in managing retail transactions, exchanges, and payments
Customer Relation Representative
Saavn Media Pvt Ltd
02.2015 - 09.2015
- Responsible to respond to feedback from customers through CRM software
- Conduct ongoing customer needs, analysis, and research of customer requirements through first-party resources
Education
Master's degree - International Business Management
Newcastle University
10-2024
Bachelor of Arts - (Economics And Sociology)
Mumbai University
04-2012
Skills
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Complaint handling
- Client relations
- Customer relationship management (CRM)
References
References available on request
Timeline
Customer and Dealer Support
Grosvenor Casino
10.2023 - Current
Casino Dealer
Carnival Corporation and plc
11.2018 - 11.2022
Casino Dealer
Delta Corp Pvt Ltd
05.2016 - 10.2018
Customer Relation Representative
Saavn Media Pvt Ltd
02.2015 - 09.2015
Master's degree - International Business Management
Newcastle University
Bachelor of Arts - (Economics And Sociology)
Mumbai University
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