Syanne Jia-Li
Birmingham ,West Midlands
Summary
I am a customer-focused hospitality professional with hands-on experience across a range of dynamic and prestigious environments, including fine dining, luxury hotels, and premium entertainment venues. Having developed a strong foundation in team leadership, communication, and delivering exceptional customer experiences, I am now looking to transition into a new field and apply my transferable skills within a fresh and challenging environment.
Overview
5
5
years of professional experience
Work history
Receptionist
F1 Arcade
Birmingham , West Midlands
2025.09 - Current
- Manage booking systems and reservations, ensuring accurate scheduling and seamless coordination of guest visits.
- Handle inbound telephone and email enquiries, providing detailed information on venue offerings, packages, and availability.
- Process payments and manage till transactions accurately, maintaining financial accountability at front desk.
- Assist with administrative duties including data entry, correspondence, and maintaining accurate guest records in line with GDPR requirements.
Receptionist Assistant
Leonardo Royal Hotel
Birmingham , West Midlands
2024.04 - 2025.09
- Manage room reservations, amendments, and cancellations using hotel property management systems, ensuring accuracy and efficiency at all times.
- Process guest payments, invoices, and billing queries with precision, maintaining full accountability for cash and card transactions.
- Assist with the management of corporate accounts and group bookings, ensuring all special requirements and preferences are communicated and fulfilled.
- Support night audit procedures and end-of-day reporting as required, contributing to the smooth financial operation of the front desk.
Head Waitress
Marco Pierre White
Birmingham , West Midlands
2022.04 - 2023.11
- Assisted senior management with staff scheduling, training of new team members, and performance monitoring to support a high-functioning front-of-house team.
- Oversaw the accurate processing of orders, bills, and payments, ensuring precision and efficiency throughout the service period.
- Managed table planning, reservations, and covers, coordinating with the kitchen and management team to ensure smooth and efficient service flow.
- Supervised the day-to-day front-of-house operations, ensuring the highest standards of fine dining service were consistently delivered in line with the Marco Pierre White brand.
Team Leader
McDonald's
Birmingham , West Midlands
2021.03 - 2022.03
- Led and motivated a team of crew members during shift operations, ensuring high standards of customer service and food quality were consistently maintained.
- Supervised daily opening and closing procedures, including cash handling, till reconciliation, and end-of-day reporting.
- Monitored food preparation processes to ensure full compliance with health, safety, and hygiene regulations.
- Trained and onboarded new team members, delivering on-the-job coaching to support performance and adherence to company standards.
Education
Degree - Law
Birmingham City University
Birmingham 09/2025 -
Skills
- Team Leadership & Collaboration
- Time Management
- Cash Handling
- Adaptability
Timeline
Receptionist
F1 Arcade
2025.09 - Current
Receptionist Assistant
Leonardo Royal Hotel
2024.04 - 2025.09
Head Waitress
Marco Pierre White
2022.04 - 2023.11
Team Leader
McDonald's
2021.03 - 2022.03
Degree - Law
Birmingham City University
09/2025 -