Swizel Fernandes
Staines,England
Summary
Dedicated professional with a strong focus on customer satisfaction enhancement and effective communication. Demonstrates expertise in self-checkout operation, cash handling, and merchandising, ensuring seamless customer experiences. Proficient in refund and exchange processing, wine and spirit sales, and adept at addressing customer inquiries with keen problem-solving skills. Experienced in training and mentoring teams, managing departures, providing mobility assistance, and supporting special needs. Committed to health assessments and fostering teamwork to achieve organisational goals.
Overview
3
3
Languages
10
10
years of professional experience
Work history
Trainee Dental Nurse
Stanes dental lodge
Staines , London
2024.05 - 2025.02
- Performed dental cleanings and checked teeth for cracked fillings.
- Received laboratory prescriptions from dentists and logged details in patient files.
- Completed continuing education coursework to learn new dental hygiene methods.
- Ordered practice supplies as required to keep clinics running.
- Collected and recorded patient medical and dental histories accurately.
- Followed sterilisation, biohazard, and infection-control procedures to protect patients and staff.
- Sterilised instruments correctly before each use.
- Managed dental records and entered information into system.
- Documented dental treatments and services in patient charts.
- Cleaned equipment between uses and restocked treatment room supplies.
- Maintained CPR certification and emergency supplies during dental emergencies.
- Helped dentists handle dental and medical emergencies using emergency tools and contacts.
Trainee Dental Nurse
My dentist
West Drayton , London
2022.12 - 2024.05
- Performed dental cleanings and examined teeth for cracked fillings.
- Received laboratory prescriptions from dentists and recorded details in patient files.
- Completed continuing education coursework to study new dental hygiene methods.
- Maintained accurate records of patient treatments and progress notes.
- Took medical and dental history and recorded patient vital signs.
- Sterilised instruments correctly before use to support safe patient care.
- Selected and prepared materials and instruments for specialised and routine procedures.
Warehouse Operator
Tails.co
Slough , London
2020.10 - 2022.11
- Maintained complete goods logs for receiving, shipping, and warehouse transfers.
- Coordinated cargo stacking and storage decisions using organisational procedures across sites.
- Handled shipment inquiries by directing customer support and resolving service issues.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Updated computer systems with new stock data promptly after receipt of deliveries,.
- Packaged products securely for prevention of damage during transportation process.
Customer Service Agent
Blackjack promotion
Heathrow, London
2019.04 - 2020.10
- Answered customer questions with helpful solutions and resolved issues quickly.
- Resolved customer complaints quickly and efficiently.
- Applied strong problem-solving skills to resolve issues efficiently and effectively.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer Service Cashier
L.b enterprise quality foods
Hayes, London
2018.04 - 2019.03
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained accurate records of transactions using the point-of-sale system.
- Greeted customers and responded to informational requests.
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
Receptionist
Royal hospital
Goa, India
2015.01 - 2018.02
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained accurate logs of visitor entries for security purposes.
Education
High School Diploma -
Fr Agnel Higher Secondary School
Goa IndiaDiploma - Phlebotomy
Lead Academy
LondonBachelor of Science - Health, Wellbeing And Social Care
Oxford Brooks University
United KingdomSkills
- Effective communication
- Customer satisfaction enhancement
- Self-Checkout operation
- Cash handling
- Merchandising
- Refund and exchange processing
- Wine and spirit sales
- Keen problem solver
- Customer inquiries
- Training and mentoring
- Departures management
- Mobility assistance
- Multitasking capacity
- Teamwork
- Special needs support
- Health assessments
Languages
English
Hindi
Konkani
Education and Training
true
Affiliations
- baking, cooking, exploring new places
References
References available upon request.
Timeline
Trainee Dental Nurse
Stanes dental lodge
2024.05 - 2025.02
Trainee Dental Nurse
My dentist
2022.12 - 2024.05
Warehouse Operator
Tails.co
2020.10 - 2022.11
Customer Service Agent
Blackjack promotion
2019.04 - 2020.10
Customer Service Cashier
L.b enterprise quality foods
2018.04 - 2019.03
Receptionist
Royal hospital
2015.01 - 2018.02
Diploma - Phlebotomy
Lead Academy
High School Diploma -
Fr Agnel Higher Secondary School
Bachelor of Science - Health, Wellbeing And Social Care
Oxford Brooks University