Swetha Umapathy
Leicester,Leicestershire
Summary
Experienced Motor claims handler with a strong background in claims analysis and decision making. Demonstrates exceptional negotiation skills and proficiency in MS Office applications. Committed to delivering accurate assessments and optimising claim resolutions, aiming to contribute effectively to organisational success.
Overview
5
5
years of professional experience
Work history
Junior Data Analyst
Infosys Technologies Pvt Limited
Chennai , India
2021.02 - 2022.02
- Translated complicated raw data into understandable format to make a decision at all levels within the organisation.
- Created reports (visualisation of data) for complex set of data to attain Client's requirement.
- Conducted sentimental analysis based on online data to identify the trends to improve the business performance therefore achieving client's requirement.
- Extracted, interpreted and analysed data to drive strategic business decisions.
- Streamlined reporting process, saving significant time on weekly report generation.
- Enhanced data accuracy by conducting thorough data cleansing and validation processes.
Motor Claims Handler
VSP8 Limited T/A GreenMotion
Leicester, Leicestershire
2023.03 - 2026.02
- Handled 1500+ Claims from FNOL to Settlement (Both fault and non-fault files).
- Conducted comprehensive evaluations and investigations of claims to ensure adherence to established guidelines and regulations.
- Submitted reports on claims trends aiding in decision making process for the management in terms of fleet management and business process.
- Ensured customer satisfaction by promptly resolving claims disputes.
- Non fault Files - Recovered about half a million pounds for the company in a couple of years by strongly negotiating with third party loss adjustors and Solicitors individually.
- Fault Claims - Achieved Director's target by maintaining loss ratio which enabled the company to retain the premium cost.
- Worked closely with our insurer provider &broker in reducing the standard reserves and finalising the losses incurred therefore maintaining lower loss ratio for the year.
- Handled direct settlement( out of insurance) to reduce claims experience for the company.
Motor Claims Manager
Cool Motion
Leicester, Leicestershire
2026.03 - Current
- Oversee claims processing for corporate clients, ensuring compliance with company policies and regulations.
- Monitoring previous pending claims history and closing off if required and re-open files if potential recovery can be made.
- Advise team on pre-authorisation amounts for vehicle damages, facilitating timely resolutions until final costs are finalised by bodyshops.
- Reduced claim processing times by implementing efficient work-flow strategies.
- Approving Client's indemnities before reporting them.
- Manage client invoicing for damage claims, ensuring accurate billing and client satisfaction.
- Developed training materials for new employees, enhancing their understanding of company policies thereby achieving team's requirement.
- Closely work with fleet department to arrange timely vehicle repairs and approving audatex reports.
Education
Bachelor of technology - Computer Science
SRM University
India 06/2015 - 05/2019
Master of Science - Advanced Computer Science with Industry
University of Leicester
Leicester 01/2020 - 08/2022
Data analysis - Development of visualisation
Research Project
Leicester 2022.03 - 08/2022
Skills
- Decision Making
- Claims analysis
- Negotiation Skills
- MS office
- Loss Adjustor
- Client Relationship Management
- Budget control
- Claims settlement negotiation
Affiliations
- Music and Sports
Languages
English
Fluent
Tamil
Native
Hindi
Intermediate
Accomplishments
Achieved Director's target for 2 consecutive years in terms of Loss ratio by closely working with our brokers and our previous insurance provider thereby achieving a high end bonus.
References
References available upon request.
Visa category
Under Skilled Worker Visa from May 2024 to valid until May 2027
Timeline
Motor Claims Manager
Cool Motion
2026.03 - Current
Motor Claims Handler
VSP8 Limited T/A GreenMotion
2023.03 - 2026.02
Data analysis - Development of visualisation
Research Project
2022.03 - 08/2022
Junior Data Analyst
Infosys Technologies Pvt Limited
2021.02 - 2022.02
Bachelor of technology - Computer Science
SRM University
06/2015 - 05/2019
Master of Science - Advanced Computer Science with Industry
University of Leicester
01/2020 - 08/2022