Swetha N.A
Longwell Green, Bristol,UK
Summary
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
4
4
years of post-secondary education
Work History
Junior Technology Trainer
Edu Kinect
Bengaluru
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Developed effective training manuals, modules and teaching aids.
- Facilitated soft skills training, improving communication and interpersonal abilities.
Technical Support Engineer
Convergys India Pvt
Bengaluru
09.2016 - 03.2017
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Education
Bachelor of Engineering - Electrical and Electronics Engineering
B.M.S Institute of Technology and Management
Bangalore, India 08.2012 - 06.2016
Skills
- Desktop support
- Application support
- Technical issues analysis
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Dedicated team player
- 80 wpm typing speed
- Data entry
- Application installations
- Knowledgeable in Mac systems
- Skilled in TCP/IP and WAN
- Communication skills
- Problem-solving
- Time management
- Customer-focused
Interests
Hobbies
, Cooking, Hiking, Yoga
Arts and Crafts
Languages
English
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Technical Support Engineer
Convergys India Pvt
09.2016 - 03.2017
Bachelor of Engineering - Electrical and Electronics Engineering
B.M.S Institute of Technology and Management
08.2012 - 06.2016
Junior Technology Trainer
Edu Kinect
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