Swetha Kulkarni
Sheffield,United kingdom
Summary
Experienced professional specializing in customer service and team leadership within postal operations. Demonstrated ability to enhance operational efficiency and customer satisfaction through effective problem-solving and collaboration. Proven success in maintaining seamless daily operations while ensuring compliance with industry regulations and standards..
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
post office supervisor
Ranet limited
Sheffield, united kingdom
2023.04 - 2025.06
- Elevated team morale by fostering open communication and conducting regular feedback sessions.
- Resolve escalated customer complaints and foster a positive community perception.
- Mentored new staff members to uphold compliance with company policies and best practices..
- Directed daily counter operations to maintain optimal service delivery devoid of errors or delays.
- Fostered positive customer interactions through friendly engagement to reinforce Royal Mail brand values.
- Preserved detailed records for all transactions, strengthening overall team accountability.
Post office counter clerk
Ranet limited
Sheffield, united kingdom
2021.03 - 2023.04
- Facilitated exceptional customer service at front counter for sales and enquiries.
- coordinates letters and packages for national and overseas dispatch
- Enhanced inventory control and restocking processes for postal supplies.
- Performed end-of-day tasks, meticulously balancing revenue reports and documenting discrepancies.
- Encouraged customers to upgrade to premium services, augmenting sales revenue for outgoing shipments.
- Executed cash handling and money order dispensing at high volume per shift with zero error.
- Advised customers about remote banking tools to strengthen customer service and lessen demands on in-person team.
- Administered daily cash, credit, and debit card transactions with attention to detail.
Junior Accounts Clerk
AS AGARWAL&co
Hyderabad, India
2019.09 - 2020.12
- Input daily financial transactions into accounting software
- Supported preparation of GST returns and audits
- Oversaw comprehensive documentation of accounts receivables and payables
- Collaborated with vendors and clients to settle billing discrepancies
Education
Master of Business Administration - finance
Anurag university
hyderabad 2017.06 - 2019.04
Bachelor of Business Administration - commerce
Osmania university
Hyderabad 2013.06 - 2017.03
Skills
- Microsoft Excel
- Time management
- Customer service
- Team leadership
- Data entry
- Relationship management
- Stock rotation practices
- Order processing expertise
References
References available upon request.
Timeline
post office supervisor
Ranet limited
2023.04 - 2025.06
Post office counter clerk
Ranet limited
2021.03 - 2023.04
Junior Accounts Clerk
AS AGARWAL&co
2019.09 - 2020.12
Master of Business Administration - finance
Anurag university
2017.06 - 2019.04
Bachelor of Business Administration - commerce
Osmania university
2013.06 - 2017.03