Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Swetha Kesari

Tidworth,UK

Summary

As a focused Sales Consultant, I am recognized for my ability to deliver captivating product demonstrations that not only engage potential clients but also convert leads into valuable customers. My approach is characterized by attention to detail, a quick-paced work ethic, and a strong commitment to teamwork. Moreover, I am a highly productive individual with a clear objective: to gain valuable work experience and expand my knowledge within a technical support team. My enthusiasm lies in assisting customers in setting up accounts and configuring networks, ensuring seamless user experiences. I thrive in adaptable, challenging situations and am adept at meeting demanding deadlines.

I am eager to contribute my sales expertise and technical acumen to a dynamic team, and I look forward to new opportunities to drive growth, provide exceptional customer service, and make a positive impact on both clients and colleagues."

Overview

3
3
years of professional experience
1
1
Certification

Work history

Technical Support Associate

Tech Mahindra-TALK TALK
Manchester
03.2022 - 10.2022


  • Providing Business Process Out sourcing (BPO) and call centre services, to the best of customer Satisfaction
  • Diagnosing and solving technical issues, running maintenance checks and Providing customers with useful advice and feedback
  • Attending customer calls and informing them about the company's products and services, and clarifying queries
  • Investigating and providing solutions to complex customer complaints, that have been passed on by CS agent
  • Responsibly handling customer complaints with regards to/refunds/compensations.
  • Providing technical customer focused IT support, with high quality scores and minimum errors, whilst ensuring excellent customer satisfaction.
  • Independently resolving complex, break-fix issues; solving user problems via phone/mail support Diagnosing remote customer issues and recommending the best plan of action to address the same.
  • Following escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards.


Inside Sales Representative

Dell Technologies
Hyderabad
10.2019 - 12.2021
  • Communicating with customers, during the inbound calls to potential customers, and following up on leads
  • Understanding customers' needs and identifying sales opportunities
  • Answering potential customers' questions and sending additional information per E- Mail
  • Staying informed about competing products and services and Upselling products & Services
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, & prepare sales order forms and/or reports
  • Closing sales and achieving sales targets
  • Recognized as Purchase Experience Champ and Key contributor for FY21.

Education

Secondary School Certificate -

St. Sai Grammar High School

DIPLOMA - Electronics and Communications Engineering

Samskruthi College of Engineering and Technology, JUNTH University
2016

Skills

  • Computer SKILLS
  • MS Office, Word, Excel, Outlook, PowerPoint
  • Microsoft windows (Operating system)
  • Salesforce
  • Skilled in TCP/IP and WAN
  • Customer service expert
  • Technical issues analysis
  • Troubleshooting proficiency

Certification

Technical Support Fundamentals From Coursera

The Art of Sales: Fundamentals of Selling From HP LIFE online course

Languages

English
Fluent

Timeline

Technical Support Associate

Tech Mahindra-TALK TALK
03.2022 - 10.2022

Inside Sales Representative

Dell Technologies
10.2019 - 12.2021

Secondary School Certificate -

St. Sai Grammar High School

DIPLOMA - Electronics and Communications Engineering

Samskruthi College of Engineering and Technology, JUNTH University

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Swetha Kesari