Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Timeline
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Swetha J

United Kingdom

Summary

Accomplished professional with a strong foundation in project and program management across various methodologies. Demonstrated ability in documentation, planning, and stakeholder management, leading to successful project outcomes. Expertise in conflict resolution and decision-making, enhancing quality assurance practices. Committed to continuous improvement and effective collaboration to meet organizational objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Associate Manager

HCL Technologies
United Kingdon, United Kingdom
02.2024 - 07.2025
  • Achieved 20% increase in user approval by transforming internal systems and reducing process duration by 15%.
  • Led workshops and steering groups for improved stakeholder alignment and rapid decision-making.
  • Secured complete process uptake in first quarter through effective training facilitation.
  • Identified improvement opportunities during operational process reviews.
  • Optimised future efforts by leveraging retrospective insights for enhanced delivery models.
  • Cultivated positive workplace environment through strong leadership methods.
  • Mitigated risks to business continuity with thorough assessments.
  • Enhanced client satisfaction via customised service strategies.
  • Increased client satisfaction with tailored service approaches.
  • Influenced positive workplace environment through effective leadership methods.

Associate Business Manager

HCL Technologies
, Singapore
09.2022 - 12.2023
  • Strengthened stakeholder relationships with regular updates and clear communication.
  • Facilitated smooth transitions between project stages for improved progression.
  • Achieved 30% increase in delivery throughput by optimising processes.
  • Monitored resources, budgets, and timelines to enhance overall efficiency.
  • Led cross-functional teams to ensure timely achievement of project goals.
  • Standardised documentation practices across various teams for consistency.
  • Managed budgets effectively, controlling unnecessary costs on projects.
  • Implemented quality assurance measures to uphold standards throughout.

Project Manager – Testing & Delivery

NTT Data
, Singapore
03.2018 - 04.2021
  • Owned end-to-end client onboarding and delivery across multiple BFSI projects.
  • Delivered over 95% of projects on time by managing timelines, budgets, risks, and resources.
  • Led software implementations throughout delivery lifecycle: Initiation, Scoping, Development, SIT, UAT, Training, and Support.
  • Maintained project artefacts such as plans, RAID logs, trackers, and status dashboards.
  • Facilitated project meetings, status reviews, and steering committees across regions.
  • Proactively resolved delivery issues and escalated blockers to senior stakeholders as necessary.
  • Built strong cross-functional partnerships with Technology, Product, and Business teams.
  • Conducted retrospectives to report outcomes to leadership, driving continuous improvement.
  • Steered teams through complex project phases to successful completion.
  • Fostered positive work environment, enhanced team productivity substantially.
  • Developed comprehensive project plans for successful execution and delivery.

Project Manager – QA & Delivery Projects

Hu Deccan Technologies
Kuala Lumpur, Malaysia
07.2015 - 04.2017
  • Successfully delivered strategic claims system migration from planning to go-live.
  • Modernised system, generating over $40M in revenue within first year post-implementation.
  • Led comprehensive quality assurance delivery for financial applications, including planning and setup.
  • Defined testing scope, timelines, and resources for manual and automated testing efforts.
  • Streamlined communication channels to enhance project efficiency.
  • Collaborated with business analysts and solution architects to clarify testing requirements.
  • Conducted daily stand-ups, test readiness reviews, and defect triage meetings for team alignment.
  • Managed defect lifecycle and facilitated triage calls to resolve blockers promptly.
  • Strengthened stakeholder relationships through regular updates and clear communication.
  • Expedited issue resolution to minimise delays in project timelines.
  • Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
  • Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
  • Promoted team collaboration for more innovative solutions in projects.
  • Steered teams through complex project phases to successful completion.

Education

BEng - Electronics & Communication

Nimra College of Science & Technology
India

MSc - Mechatronics

Staffordshire University
United Kingdom

Skills

  • Client onboarding and delivery
  • Project management
  • Program management
  • Agile and waterfall methodologies
  • RAID log oversight
  • Documentation and planning
  • Stakeholder engagement
  • Vendor management
  • Budget oversight
  • Resource allocation
  • Retrospective analysis
  • Process improvement
  • Regulatory compliance
  • JIRA and Confluence proficiency
  • MS Project expertise
  • Pega CRM knowledge
  • Quality assurance
  • Decision-making skills
  • Conflict resolution
  • Time management
  • Training facilitation
  • Cross-functional collaboration

Certification

  • Certified Pega Business Architect
  • Certified Scrum Master
  • Certified Product Owner
  • ISTQB Certified
  • ITIL v3 Foundation
  • Tosca Automation & Test Design Specialist (Level 1 & 2)
  • NTT Data Advanced Agile and Scrum Certified

Personal Information

Work Permit: UK Work Permit Holder

Timeline

Associate Manager

HCL Technologies
02.2024 - 07.2025

Associate Business Manager

HCL Technologies
09.2022 - 12.2023

Project Manager – Testing & Delivery

NTT Data
03.2018 - 04.2021

Project Manager – QA & Delivery Projects

Hu Deccan Technologies
07.2015 - 04.2017

BEng - Electronics & Communication

Nimra College of Science & Technology

MSc - Mechatronics

Staffordshire University

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Swetha J