Swetha Ganta
London,United Kingdom
Summary
With strong academic foundation in telecommunications, networking and cloud systems, along with hands-on experience in start-up Operations and E-commerce Management. I now seek to develop strategy, marketing, administration and entrepreneurship expertise through postgraduate study in business. My goal is to apply this knowledge to improve business performance and contribute to growth and innovation in competitive markets.
Overview
15
15
years of professional experience
Work history
OPERATIONS AND E-COMMERCE EXECUTIVE
Eclo2.com
London
12.2023 - 01.2026
- Formulated and prepared the water purification solutions and sporting goods following defined chemical proportions and maintained the quality standards across all range of products.
- Ensured consistent and enough stock availability across the entire product portfolio with the store and at Amazon Fulfilment Centre.
- Administered Amazon seller Central account with product certifications and listing issues.
- Handled intellectual Property disputes with amazon service Centre.
- Assured the invoices included the VAT information and resolved account flags related to VAT documentation.
- Addressed customer emails with product guidance, return on missing and damaged packages.
- Negotiated with suppliers on wholesale pricing to secure cost-effective procurement.
NETWORK ENGINEER II
IBM
Hyderabad
05.2021 - 07.2022
- Configured and deployed LAN/WAN/WLAN across all local regions.
- SD- wan, Internet connectivity, BGP management for all regional and global MPLS.
- Troubleshoot and maintained stability of all network and wireless services throughout the enterprise.
- Prepared operational reports, including problem analysis, project status, equipment and network requirements.
SYSTEMS ENGINEER
Infosys
Bangalore, India
10.2016 - 11.2019
- Assisted customers of Juniper Networks with NS series, SSG Series, ISG Series Firewalls.
- Configured and Provided troubleshooting assistance in VOIP, High availability (NSRP), and Anti- Spam.
- Enhanced network security by implementing NAT, PAT, and Access Control Lists.
- Handled escalations, conducted assessments, and training of Level 1 engineers strengthened the team.
- Resolved critical IPSEC issues in Dynamic and site-to-site VPN.
- Worked full-time and transitioned to work remotely as a part-time employee.
JUNIOR SYSTEM ENGINEER
TCS
Hyderabad
07.2013 - 08.2016
- Configured and installed various network devices and services like Routers, Switches, Firewalls, Load Balancers, QoS.
- Monitored performance and ensured system availability and reliability.
- Recorded Information about all incidents and resolutions in the IT Ticket System to ensure customer satisfaction.
- Managed day-to-day system backups.
IN-PLANT TRAINING
HCL Technologies
Chennai
06.2012 - 06.2012
- A 10 days' workshop on Networking technologies concepts such as operating systems, Basics of networking and RHEL installation and troubleshooting.
IN-PLANT INTERNSHIP
Bharat Sanchar Nigam LTD
Hyderabad
06.2011 - 07.2011
- A 20-day industrial training course in Telecom Technologies, where I was exposed to various activities in Telecommunications and Marketing Services.
Education
Master of Science - Network Management and Cloud Computing
Middlesex University
London, England 09/2022 - 11 2023
Master of Science - Networking & Data Communications
Kingston University
London, England 01/2020 - 03/2021
Postgraduation Certificate - Telecommunication & Wireless Systems
Queen Mary University
London, England 09/2018 - 09/2019
Bachelor of Technology - Electronics And Communications Engineering
SRM University
Chennai, India 06/2009 - 05/2013
Skills
- Business Skills: Inventory management, Customer relationship management, Amazon seller central management, supplier cost negotiation, VAT and trademark compliance & Documentation, E-commerce Operations, Shipping Liaison, quality control and product formulation, Operational Support in a startup environment
- Technical Skills: OS: Linux, Ubuntu, Windows, Mac IOS, Networking Protocols: FTP, SSH, NAT, PAT, SMTP, SIP, TCP/UDP Switching and Routing Protocols: RIP, OSPF, BGP, VLAN, EIGRP, CDP Software Tools: Wireshark, Packet Tracer, Putty, Virtual Machine Programming languages: Python, Bash scripting
Timeline
OPERATIONS AND E-COMMERCE EXECUTIVE
Eclo2.com
12.2023 - 01.2026
NETWORK ENGINEER II
IBM
05.2021 - 07.2022
SYSTEMS ENGINEER
Infosys
10.2016 - 11.2019
JUNIOR SYSTEM ENGINEER
TCS
07.2013 - 08.2016
IN-PLANT TRAINING
HCL Technologies
06.2012 - 06.2012
IN-PLANT INTERNSHIP
Bharat Sanchar Nigam LTD
06.2011 - 07.2011
Master of Science - Network Management and Cloud Computing
Middlesex University
09/2022 - 11 2023
Master of Science - Networking & Data Communications
Kingston University
01/2020 - 03/2021
Postgraduation Certificate - Telecommunication & Wireless Systems
Queen Mary University
09/2018 - 09/2019
Bachelor of Technology - Electronics And Communications Engineering
SRM University
06/2009 - 05/2013