SWETA BISWAS
Southampton,UK
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer care representative
Ujjivan Small Finance Bank
Kolkata, India
09.2021 - 07.2023
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Shared informational brochures and details about policies to help guests make decisions.
- Implemented customer follow up to uphold service standards.
- Handled in-person, email and mailed correspondence.
- Improved customer retention by 70%, through service and account management.
Branch sales executive
Bandhan Bank
HOWRAH, India
08.2020 - 09.2021
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Optimised sales methods to best engage, acquire and retain customers.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Leveraged strategic networking to create new business opportunities.
Education
bachelor of education - Child development, Psychology and Education
JIS University
India 08.2018 - 05.2020
Master of Science - Petroleum Technology
ITM University
India 08.2015 - 06.2017
Bachelor of Science - Biotechnology, Genetics, Biochemistry
Garden City College Bangalore
India 08.2012 - 06.2015
Skills
- Customer relations
- Office 365 usage
- CRM
- Data entry
- Customer retention
- Quality Control
- Customer care
- Excel proficiency
- Salesforce
- Lead management
- Customer experience
- Communication skills
- Public relations
Timeline
Customer care representative
Ujjivan Small Finance Bank
09.2021 - 07.2023
Branch sales executive
Bandhan Bank
08.2020 - 09.2021
bachelor of education - Child development, Psychology and Education
JIS University
08.2018 - 05.2020
Master of Science - Petroleum Technology
ITM University
08.2015 - 06.2017
Bachelor of Science - Biotechnology, Genetics, Biochemistry
Garden City College Bangalore
08.2012 - 06.2015
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