Sweta Ann Varghese
Basingstoke ,Hampshire
Summary
I am a highly motivated and adaptable Year 12 student at Queen Mary's College (QMC), Basingstoke, currently studying GCSEs in Maths and English along with a BTEC Level 3 Extended Diploma in Health & Social Care (Double Award). My diverse experience in customer service, hospitality, retail, and administrative roles has allowed me to develop strong teamwork, leadership, organization, and communication skills.
I am actively seeking part-time employment to further enhance my professional skills, gain financial independence, and develop workplace experience across retail, hospitality, brand ambassador positions, and healthcare support roles. My ability to adapt to different environments, handle responsibilities efficiently, and engage with customers in a professional and friendly manner makes me a strong candidate for various roles requiring customer interaction and problem-solving.
Overview
1
1
year of professional experience
Work History
Barista
Costa Coffee
Basingstoke, Hampshire
04.2024 - 09.2025
- Provided excellent customer service in a fast-paced café environment.
- Managed drive-thru operations, efficiently handling orders, transactions, and packaging.
- Prepared a variety of hot and cold beverages, maintaining brand standards in quality and presentation.
- Monitored stock levels, and refilled ingredients, and packaging supplies to ensure smooth service.
- Maintained cleanliness and hygiene standards, ensuring a welcoming café environment.
- Worked effectively with team members to support shifts, especially during peak hours.
- Improved time management and multitasking skills by balancing multiple orders efficiently.
Receptionist & Team Member
Pizza Hut
Basingstoke, Hampshire
11.2024 - 01.2025
- Managed customer orders both in-person and online, ensuring efficient service and order accuracy.
- Assisted in preparing pizzas, sides, and beverages while maintaining high food hygiene standards.
- Handled stock management, replenishing ingredients, and ensuring proper storage.
- Supported kitchen operations, including dishwashing and equipment organization.
- Coordinated delivery dispatches by assigning orders to drivers, resolving customer queries, and ensuring on-time deliveries
Education
A-Levels - GCSE's
Queen Mary's College
Basingstoke 09.2024 -
A-Levels - BTEC Level 3 Health & Social Care
Queen Mary's College
Basingstoke, Hampshire 09.2024 -
Skills
✔ Customer Service & Interpersonal Skills – Proven ability to interact professionally with customers and colleagues
✔ Leadership & Teamwork – Experienced in supporting teams in fast-paced environments
✔ Time Management & Organisation – Ability to multitask efficiently while maintaining quality service
✔ Verbal & Written Communication – Strong communication skills, ensuring clarity and professionalism
✔ Problem-solving & Adaptability – Quick-thinking and solution-oriented in handling challenges
✔ Retail & Hospitality Experience – Experience in customer interaction, stock management, and service excellence
✔ Microsoft Office & IT Skills – Proficient in Word, Excel, and PowerPoint for documentation and organization
✔ Professionalism & Attention to Detail – Ensuring accuracy and quality in tasks
Languages
English
Fluent
Hindi
Intermediate
Malayalam
Native
Tamil
Fluent
Arabic
Intermediate
Timeline
Receptionist & Team Member
Pizza Hut
11.2024 - 01.2025
A-Levels - GCSE's
Queen Mary's College
09.2024 -
A-Levels - BTEC Level 3 Health & Social Care
Queen Mary's College
09.2024 -
Barista
Costa Coffee
04.2024 - 09.2025
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