Swatiben Patel

Strategic Planning & Execution:

• Develop and implement operational strategies to achieve agency goals.
• Set and monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
• Contribute to the overall business strategy, focusing on operational efficiency and profitability.

Team Leadership & Management:

• Lead and motivate a team of operational staff, including recruiters, consultants, and support personnel.
• Provide guidance, coaching, and performance feedback to team members.
• Ensure effective communication and collaboration within the team and with other departments.
• Manage recruitment, training, and development of operational staff.

Operational Efficiency & Process Improvement:

• Identify and implement process improvements to enhance efficiency and productivity.
• Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality.
• Monitor and analyze operational data to identify trends and opportunities for improvement.
• Ensure compliance with relevant regulations and industry standards.

Financial Management:

• Develop and manage operational budgets, ensuring cost-effectiveness and profitability.
• Monitor financial performance and identify areas for cost reduction or revenue enhancement.
• Work with the finance team to ensure accurate financial reporting and forecasting.

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their needs and expectations.
• Ensure timely and effective communication with clients throughout the recruitment process.
• Address client concerns and resolve issues promptly and professionally.

Vendor Management:

• Negotiate and manage relationships with vendors and suppliers, ensuring cost-effectiveness and quality.
• Monitor vendor performance and identify areas for improvement.

Strategic Sales and Operations Planning & Execution:

• Develop and implement strategies aligned with the agency's business goals to boost sales and optimize operations.
• Set and monitor key performance indicators (KPIs) for sales and operational effectiveness, identifying areas for improvement.
• Contribute to overall business strategy with a focus on maximizing profitability and client satisfaction.

Team Leadership & Management:

• Lead and motivate the sales and operations team, fostering a collaborative and performance-oriented environment.
• Provide guidance, coaching, and performance feedback to team members.
• Manage recruitment, training, and development of team personnel to ensure high performance and career progression.

Operational Efficiency & Process Improvement:

• Identify and implement process improvements in sales and operational practices to enhance efficiency and effectiveness.
• Develop and maintain policies and procedures that ensure operational consistency and compliance with industry standards.
• Analyze metrics and reports from sales and operations to drive decisions and improve processes.

Financial Management:

• Develop and manage the sales and operations budget, ensuring alignment with the broader financial goals of the agency.
• Monitor expenses related to sales and operations, identifying opportunities for cost savings and budget optimization.

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the agency's services.
• Ensure robust communication channels are in place for client feedback and effective dispute resolution.

Vendor Management:

• Negotiate and manage contracts with external service providers and vendors to ensure high-quality support for the sales and operations functions.
• Monitor and evaluate vendor performance to ensure compliance with contractual agreements and support agency objectives.

Operational Support:

• Assist in the management of daily operational activities to ensure smooth operations and excellent client service.
• Implement effective processes and standards for operational performance.

Project Management:

• Coordinate and manage projects, ensuring they are delivered on time and within budget, aligning with business goals and requirements.
• Act as a point of contact for project-related inquiries and resolve any issues that may arise during the project lifecycle.

Team Coordination:

• Support the Operations Manager in supervising staff and organizing team schedules and workflows.
• Enhance staff accomplishments and competence by planning the delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes.

Process Improvement:

• Continuously seek ways to improve operational systems, processes, and best practices.
• Purchase materials, plan inventory, and oversee warehouse efficiency.

Reporting and Compliance:

• Help prepare reports by collecting, analyzing, and summarizing operational data and trends.
• Ensure all operations comply with legal regulations and internal policies.

Financial Management:

• Assist with budget preparation and budget management activities.
• Monitor expenses and suggest cost-effective alternatives.

Client and Vendor Relations:

• Maintain lasting relationships with business partners and vendors.
• Negotiate contracts and terms with vendors and service providers.

Order Processing:

• Receive orders through the company portal and accurately process them using the Dynamics NAV System.
• Generate summary orders and prepare dispatch notes and labels for outgoing shipments.
• Ensure all orders are processed within specified deadlines.

Documentation & Communication:

• Maintain accurate records of orders, dispatch notes, labels, and other relevant documentation.
• Conduct necessary email correspondence with internal departments and external partners to coordinate order details and fulfilments.

Logistics Coordination:

• Coordinate with third-party logistics companies to book haulage and ensure timely collections and deliveries.

Team Collaboration:

• Work closely with internal departments such as sales, logistics, and finance to ensure smooth and efficient order fulfillment processes.
• Update and inform the sales team about order changes and statuses to maintain seamless communication and customer satisfaction.