Swathi Ale
Harrow,United Kingdom
Summary
Motivated Team leader with 2 years of experience in US Healthcare insurance in recognized organization. Resourceful and well-organized with excellent leadership and team-building record with strong communication .
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Team Lead
Cognizant Technology Solutions
Hyderabad, India
2021.11 - 2023.07
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Developed and implemented strategic processes for improved productivity and profitability.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Upskilled team members by planning and delivering training workshops.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Recognized exceptional individual performance for improved motivation.
- Coached team members through new or difficult workflows.
- Operations Management
- People Management
Process Specialist
Cognizant Technology Solutions
Hyderabad, India
2016.10 - 2021.10
- Produced written documentation and visual presentations to report data to influence key stakeholders.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
- Analyzed complex data sets and studied impacts on business growth and operational efficiency.
Senior process associate
Cognizant Technology Solutions
Hyderabad, India
2012.12 - 2016.09
- Scheduled routine equipment maintenance to reduce downtime and prevent process interruptions.
- Analysed and diagnosed inefficiencies, offering data-driven corrective actions to optimise performance.
- Analysed current workflow coordination to evaluate resource allocation and improve efficiency.
- Monitored processes and reported on challenges, bottlenecks and improvement initiatives.
- Tracked KPIs to assess operational performance and implement actionable improvements.
- Identified operational inconsistencies, implementing standardised processes to reduce variances.
- Optimised workflow, evaluating current processes to improve performance.
- Created and maintained production process reports for quality check assessments.
- Analyzed data to evaluate root causes and implement actionable improvements to foster seamless processes.
Process Associate
Cognizant Technology Solutions
Hyderabad, India
2010.11 - 2012.06
- Monitored data entry operations to enforce timeframe compliance.
- Cleaned working areas to meet organizational sanitation standards.
- Collected metrics and identified data points to suggest areas for process improvements.
- Analyzed company processes to eliminate delays, obstruction and weaknesses, recommending necessary improvements.
Education
MBA - Finance
JNT University
India 2008.08 - 2010.12
Skills
- Motivational leadership
- Strong communication Skills
- Outstanding time management
- Key Performance Indicator (KPI) management
- Employee performance reviews
- Employee retention strategies
- Team development strategies
- Client support
- Employee coaching and mentorship
- Team supervision
- Resource allocation
- Customer relationship management
- Process improvement
- High performance reward schemes
- Process adept
- Methodical planning
- Service management
Languages
English
Fluent
Hindi
Fluent
Telugu
Native
Accomplishments
- Collaborated with large team in development of Multiple projects.
Additional Information
Eligible to work full-time under the dependent Visa till August 2028 without company support or sponsorship
Timeline
Team Lead
Cognizant Technology Solutions
2021.11 - 2023.07
Process Specialist
Cognizant Technology Solutions
2016.10 - 2021.10
Senior process associate
Cognizant Technology Solutions
2012.12 - 2016.09
Process Associate
Cognizant Technology Solutions
2010.11 - 2012.06
MBA - Finance
JNT University
2008.08 - 2010.12