Summary
Overview
Work history
Education
Skills
Timeline
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Swathi P

Luton

Summary

Around 4+years of experience in Dynamics 365 & Power Platform. I am dedicated to building strong client relationships and delivering high-quality, tailored solutions. Gained experience in implementing, leading, and designing solutions using Microsoft Dynamics 365.

  • Experienced in all the phases of the Software Development Life Cycle (SDLC), including requirements gathering, analysis, design, development, testing, UAT, production and post-production support.
  • Experienced in Dataverse structures, PowerApps (Model Driven, Canvas Apps, and Portal Development), Power BI, Power Automate, and Azure Logic Apps, contributing to efficient analysis and implementation.
  • Worked on Dynamics 365 Project Operations by integrating project-related data such as deals, project estimates, and resource details from third-party tools using Power Automate, enabling automated project creation and tracking within D365 CE.
  • Customized and configured Project Service Automation (PSA) components including project contracts, resource assignments, and time entries within Dynamics 365 CE to streamline project delivery and billing processes.
  • Experience with Dynamics 2011, Dynamics 2015, and Dynamics 365 CE, working with plugins, workflows, security model, charts and dashboards.
  • Hands on Experience on Azure Service Bus, Data Factory, Logic Apps, Azure API Management, Azure App Services, Azure Functions and Azure Storage.
  • Experience in performing Load and Performance testing of the CRMapplication using Visual Studio, and Load runner tools.
  • Experienced in Continuous Integration/Deployment using Git, Jenkins, and VSTS, with proficiency in database programming on PL/SQL & T-SQL using Microsoft SQL Server.
  • Experience with MS Dynamics CRM 2015/2013/2011and Confidential Dynamics CRM 365 in developing Plugins, custom Workflows and supporting Dynamics CRM solutions.
  • Design and development of commercial applications using MS Visio, Visual Studio, .NET, SQL Server and another Microsoft Technologies.
  • Have experience in developing custom solutions using C/AL and AL.
  • Experienced in Angular JS, JQuery, and JQuery UIfor client side programming.
  • Experience working with databases like SQL Server 2010/2014/2015, Oracle 9i/10g and MS Access 2010/2013.
  • Good Knowledge on Microsoft Dynamics AXin implementing, configuring and customizing Microsoft Dynamics AX with 3 full life cycle implementations, analysis & production support.
  • Extensive experience in migrating the system from NAV 3.7 to NAV 2018, NAV 3.7 to NAV 2013 R2, NAV 2017 to Microsoft Dynamics 365 Business Central (BC) SaaS.
  • Design and development of commercial applications using Visual Studio 2008/2012/2013/2017 , .NET, SQL Server 2008/2012 and other Microsoft Technologies
  • Expertise in Extraction, Transformation, Loadingdata from SQL server, Access, Excel, Flat Files and XML using SSIS.
  • Enabled large sized teams to master Agile, CI/CDand have predictable non-stop weekly/monthly releases. Utilized GITHUB for revision control and managing source code.
  • Good Knowledge on Microsoft Dynamics AXin implementing, configuring and customizing Microsoft Dynamics AX with 3 full life cycle implementations, analysis & production support.
  • Gained experience on D365 CE OOB Concepts and Customization, Plugins/Custom Workflow activities and APIs.
  • Gained experience in the development of Web Forms, Classes using C#.NETthat incorporates both N-layered architecture and database connectivity.
  • Skilled in using collections in Python for manipulating and looping through different user defined objects.
  • Experienced in implementing using Agile scrummethodologies.
  • JIRA boards for Stories and defect tracking, also used documentation tools like Confluence and Wiki Pages.
  • UNIX/Linux shell scripting experience for data-driven automatic processing.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Power Platform Developer

Infinite Computer Solutions
11.2022 - 06.2025
  • Designing modules, systems, and business flowcharts to convert business needs into technical requirements.
  • Web Service Application Programming Interfaces (APIs) were created to expose features to client applications.
  • SSRS and the Power Apps reporting interface were used to create dynamic reports, which were then deployed on the CRM that was utilized in the role-based Power BI application Web services.
  • Analyze business requirements, design and implementing processes for data Integrations and developed complete modules of Microsoft Dynamics (Sales, Marketing, Services) by considering business requirements.
  • Developed custom solutions and applications using Microsoft Power Platform including Power Apps, Power Automate, Power BI and Azure Logic App.
  • Designed and implemented end-to-end project lifecycle workflows in Dynamics 365 CE using Power Automate and Azure Logic Apps, supporting task automation, scheduling, and project status updates.
  • Collaborated with cross-functional teams to define and support project planning, time tracking, and expense reporting requirements using the PSA module, ensuring accurate resource utilization and forecasting.
  • Developed integrations between D365 CE and D365 Finance (F&O) to synchronize project budgeting, invoicing, and resource cost data using Dataverse and Azure services, aligning with Project Operations architecture.
  • Worked as a developer on customizing, configuring Microsoft Dynamics 365, and developing Portal module using JavaScript, HTML, JQuery, and CSS.
  • Involve with Team to add users to Dynamics 365 and create Security Roles and assign those roles to Users Based on Access rights and Privileges.
  • Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, and navigation links to achieve the business Power Apps Cloud requirements.
  • Designed scalable and efficient Dynamics 365 F&O solutions tailored to the needs of the asset management and investment management application.
  • Leverage Azure Web Apps, Azure Functions, and Azure Logic Apps for seamless integration with D365 and external systems.
  • Utilize Microsoft Visual Studio 2013/15/17 team edition to develop and maintain code bases including branching, merging and code builds.
  • Created ETL packages with various data sources (SQL Server, Flat Files, Excel source files, XML files etc.)
  • Writing complex PL/SQL queries and procedures to extract, transform, and load data from various sources, ensuring data accuracy and completeness.
  • Created and developed Microsoft Dynamics 365 Custom Web Pages to plug into out-of-the box MSCRM Solution using HTML.
  • Worked on Dynamics Business Central Dataset & mapped to SQL Dataset by using copy component in Pipeline for full load in Azure Data Factory.
  • Collaborated with cross-functional teams to define and refine CI/CD workflows tailored to Dynamics CRM project requirements.
  • Integrated Dynamics CE with Measure Square using Power Automate to get data related to Deals, Projects, remove involvement of Excel 8.1 sheet and providing Dynamics CE as user interface to Salespersons, Project Consultants.
  • Azure DevOps process to track progress and automation pipelines for build and deployment of the packages.
  • Generated Power BI Reports by identifying Tables/Queries and their respective Columns which needed to be extracted to create Views in Dynamics 365 Business Central.
  • Collaborated closely with Microsoft's team as a functional consultant for Dynamics 365 CE implementation.
  • Designed dynamic row level security for entire Field service Module with different level of users utilizing complex DAX functions within SSAS tabular model.
  • Worked through Waterfall, Scrum/Agile Methodologies. Identified defects and tracked them till closure using JIRA.
  • Environment: MS Dynamics 365, MSCRM, HTML, CI/CD, CE, Power Automate, Excel, DAX, SSAS, Waterfall, Visual Studio, ETL, PL/SQL, Azure DevOps, Azure Functions, Azure Logic Apps, F&O, Power BI, Power Apps, JavaScript, HTML, JQuery, CSS.

MS Dynamics CRM Developer

Qualcomm
05.2020 - 11.2022
  • Development of a framework to gather and manage project and client requirements, for a wireless carrier.
  • Developed a standardized framework (Business and Technical Requirements Document templates, process flows, use cases, etc.) in which business, functional and technical requirements/specifications are gathered and managed throughout the full lifecycle of a new project/product.
  • Built and maintained Power Apps applications, achieving seamless integration with Microsoft Dynamics 365 CRM, which enhanced user experience and data management efficiency.
  • Led the integration of new CRM software, ensuring seamless compatibility with existing policies, procedures, databases, and hardware.
  • Created and debugged multiple plugins (C#) and workflows (C# and OOB) within Dynamics CRM to enhance system functionality and uphold data integrity, contributing to efficient operations.
  • Participate in Discovery analysis meetings with the Clients and Customer Service Representatives to Understand the Current Process that need to be integrated with Dynamics 365.
  • Develop the Batch Processes for Order wave by using C#.Net to batch upload the Online Orders, Shipping Details, Returns and Refund Orders into Dynamics 365.
  • Conducted autonomous analysis of client business processes, software systems and databases.
  • Analyze large datasets of operational and business data from Azure DevOps in Power BI and Excel.
  • Developed the WCF services, and create the OData end point in-order to get the data from the entities which are not related to Account entity.
  • Wrote different Javascript to satisfy different field customizations along the Microsoft CRM platform.
  • Used SSRS to create reports in the system to provide accurate data for business decision making.
  • Configuration of MS Dynamics CRM with Microsoft Outlook 2013.
  • Used different web services like CRM Service for Microsoft Dynamics CRM SDK.
  • Designed and deployed interactive Power BI dashboards, delivering real-time insights and actionable data to stakeholders for informed decision-making.
  • Migration of data from Excel source to CRM using SSIS.
  • Developed T-SQL queries to create Views and Stored Procedures in SQL Server. Used joins, unions to get data from different tables.
  • Used TFS (Team Foundation Server) to maintain version control of code during solution import & export.
  • Developed, tested, and debugged ASP.NET applications using C# and Visual Studio.
  • Work with local resources and core implementation team members to create data extracts from MS Dynamics AX 2009 & DAX 2012 R2.
  • Built CRM reports using fetch XML and/or SQL queries.
  • Utilized Azure DevOps and GitHub for team collaboration and version control.
  • Assist in Upgrade/Migration from Microsoft Dynamics CRM 2013 to 2015 using both externally available tools and self-built tools.
  • Assisted Product Owner in Agile - Scrum based project development and mentored Business Analysts.
  • Environment: Power Apps, ASP.Net, OData, WCF, Java script, CRM, SSRS, Power BI, XML, SQL, AX, SQL, Azure DevOps, Github, Agile, scrum, Excel, SSIS, OOB, Dynamics 365, C#, T SQL, TFS, Visual Studio.

Education

Master of Science - Big Data Technologies

University of Westminster
London
01.2022 - 03.2025

Skills

  • Development: Visual Studio 2008/2010/2012/2015/2017 Team Edition, MS Dynamics CRM 2011,2013,2015,2016 and Dynamics 365
  • Methodologies: Agile, Scrum
  • Power Apps: Power BI, Power Automate, Power Desktop
  • Languages: C#, ASPnet, Java, SQL
  • Azure, DevOps, Azure Logic Apps, ARM, Azure service Bus
  • MS Dynamics AX, CE, SDK, AL
  • Databases: PL SQL, T SQL
  • Defect Tracking Tool: JIRA
  • MSBI: SSIS, SSRS, SSAS
  • Languages: NET, C#, XML, Web Services, WCF
  • Versioning: Team Foundation Server (TFS), Visual Source Safe (VFS), Subversion

Timeline

Power Platform Developer

Infinite Computer Solutions
11.2022 - 06.2025

Master of Science - Big Data Technologies

University of Westminster
01.2022 - 03.2025

MS Dynamics CRM Developer

Qualcomm
05.2020 - 11.2022

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