Summary
Overview
Work History
Education
Skills
Refrence
Timeline
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Swastika Shrestha

Swastika Shrestha

Student
bristol

Summary

Dynamic Customer Care Team Lead at McDonald's with a proven track record in first call resolution and customer relationship management. Cultivated a collaborative team environment, enhancing client retention rates through effective complaint handling and decision-making. Adept at multitasking, I consistently delivered exceptional service and achieved operational excellence.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Customer Care Team Lead

McDonald's
11.2024 - Current
  • Assisted in hiring decisions by conducting interviews and evaluating potential candidates for the Customer Care Team Lead position.
  • Created a positive work culture that fostered collaboration, teamwork, and open communication among team members.
  • Managed daily operations of the Customer Care Team, ensuring prompt response times and accurate issue resolution.
  • Provided constructive feedback to team members on their performance, encouraging continuous learning and development.
  • Coordinated with other departments to resolve complex customer issues, resulting in increased client retention rates.

Waiter/Bartender Assistant

Mountain Mug Coffee School
02.2023 - 08.2023
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

Sales Associate

Fancy Store
01.2021 - 03.2022
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor in Law - Law

University of West of England
Bristol, United Kingdom
04.2001 -

High School Diploma -

Kathmandu Model Secondary School
Kathmandu
04.2001 -

Skills

    First call resolution

    Customer service

    Time management

    Complaint handling

    Decision-making

    Verbal and written communication

    Multitasking and organization

    Customer relationship management

Refrence

Only available if asked


Timeline

Customer Care Team Lead

McDonald's
11.2024 - Current

Waiter/Bartender Assistant

Mountain Mug Coffee School
02.2023 - 08.2023

Sales Associate

Fancy Store
01.2021 - 03.2022

Bachelor in Law - Law

University of West of England
04.2001 -

High School Diploma -

Kathmandu Model Secondary School
04.2001 -

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