Swapnil Dutta
London,City of London
Summary
- Motivated, dedicated and result driven professional with good interpersonal skills and proficiency in Solution Designing in Telecom Domain, Business Consulting and Stakeholder Management
- Effective Business Analyst capable of gathering complex business requirements
- Motivated, dedicated and result driven professional with good interpersonal skills and proficiency in Solution Designing in Telecom Domain, Business Consulting and Stakeholder Management
- MBA professional with over 6years of experience in Telecom Domain
- E2E Designer with proficiency in requirement gathering, analysis and finally coming out with High Level Design Document
- Business Process Mapping Consultant with proficiency in Mapping As Is business processes using Microsoft Visio
- Expertise in effectively communicating with people across industry from Product Owner, Product Manager, Component Designers, IVVT to E2E Delivery
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Consultant
Infosys Limited(Client:Inmarsat Plc)
London, City of London
09.2022 - Current
- Working as a Business Analyst for a Digital Transformation Project
- Project is to migrate the Legacy Stack of the customer to their newly built strategic stack
- Understanding the various product offerings of the customer and various channels being used to place orders
- Replicating test orders in legacy stack to understand the order journey flow
- Analysing what all stories we would need to fully migrate all services existing in legacy stack to the newly built strategic stack
- Creating stories on Confluence and writing requirements
- Arranging requirements walkthrough with business stakeholders and E2E Designers explaining them the requirement and getting sign off from them so that it can be taken into design
- Referring the discovery artefacts to understand the proposed to be solution and identifying opportunities for improvement
- Highlight to business for any gaps in discovery and getting approvals if in case we want to change the solution
- Supporting E2E Design as part of their HLD preparation and clarifying requirements
- Identifying feasible, cost-effective solutions to achieve client objectives.
Consultant
Infosys Limited(Client:British Telecom)
Pune, Maharashtra
01.2022 - 08.2023
- Worked as a Business Process Consultant for one of the largest telecom providers in UK(British Telecom)
- Responsible for Mapping As Is business processes for two of their process areas(Contract Assurance & Supplier Performance Management)
- Setting up calls with Process spocs to understand the business As Is process, asking for any relevant documentation available which would help in making a high level understanding
- Responsible for Mapping the As Is process using Microsoft Visio using BPMN 2.0 notation standards
- Processes needs mapping from Level 1 to Level 4 on Microsoft Visio where Level 1 details the process area which we are trying to map
- Level 2 covers the Main processes which are there in the process and Level 3 & Level 4 in details explains the Main processes and any associated sub processes to the Main processes
- Involved in daily calls with the process spoc where based on the info provided and the documentation shared on the process, draft process model is being produced and discusses as part of walkthrough calls to obtain feedback for necessary updations
- Once the stakeholders are finally convinced with the process models post revision of draft models, their sign offs are obtained and process models are baselined
- Moreover producing SIPOC data for Level 3 & Level 4 in an excel format which explains the Supplier, Input, Process ,Output, Customer for each process task represented as part of the process model
Solution Designer
Tech Mahindra Limited(Client:British Telecom)
Pune, Maharashtra
02.2021 - 01.2022
- Working as an E2E Designer for BT Wholesale Broadband
- Knowledge of varied products like ADSL,FTTC,FTTP,SOGEA,SOGFAST,ETHERNET
- Well versed with BB1 & WBC Architecture ad even have knowledge on Aggregation Point and Extension Path
- Actively involved in Requirement understanding from the Product Owner & Product Line as part of Big Room Planning
- Role involves analyzing the requirement from business and seeking clarifications so as to obtain more clarity
- Documenting the requirement and getting the requirement finalized with stakeholders
- Expertise in Agile way of working and delivering quality design work based on the requirements brought by business
- Creating Tasks on JIRA for components to perform impact analysis and assigning weightage to each task after discussing with components
- Explaining the component designers the requirement from business and discussing with them on how we can collectively meet the requirement
- Discussion with Component Designers involving product owners, product line and coming out with different approaches so as to achieve the requirement
- Analyzing the best possible solution of the approaches identified and getting it agreed with Product Owners, Product line, Digital ,Service Operations & other stakeholders before finalizing on the approach with components
- Understanding if there are any process impacts as part of the requirement which would be discussed and finalized with Operations/Product Owners and appropriate points are documented in the HLD accordingly
- Actively involving IVVT into the Design Sprints for seeking help regarding Test Orders as well as getting the Test Strategy & Test Cases prepared from them
- Conducting E2E HLD walkthrough inviting all stakeholders in the call and getting there sign off so as to close the Design
- Supporting Operations & IVVT Team on back of issues raised as part of IVVT Testing or CP trials and providing E2E Design Support thus prioritizing fix
Assistant System Analyst
Tata Consultancy Services Ltd(Client:Openreach)
Pune, Maharashtra
09.2017 - 01.2021
- Worked as a Systems Analyst in Openreach
- Strong functional knowledge of Openreach as an organization and the services they offer
- Product Knowledge of copper, FTTC, FTTP, SOGEA, SOTAP, ETHERNET, WLR3
- Complete E2E understanding of Ethernet Telecom process in an L2C role
- Expertise on Components like NGWFMT, Flow, SRIMS, PACS, INS, Siebel, ESB, ONCE, BAM, KCIM, GeoHub
- Worked very Closely with Design Stories in Ethernet Space and have strong fundamental knowledge regarding design of EAD product
- Involved in IVVT Testing to test scenarios as part of Design implementation
- Proactively identifying Design/System issues in production and highlighting to E2E Design/Product Line/Component Design for getting the fix delivered
- Liaising with stakeholders so as to highlight issues which are impacting inlife and coming up with Business justification on why it should be fixed on priority
- Collected data of the number of incidents being raised for such issues and presented it to stakeholders to make them understand the business impact
- Arranged calls with components so as to discuss on methodologies on how we can fix the problem
Junior Engineer Product Support
HCL Technologies(Client:British Telecom)
Noida, Uttar Pradesh
07.2014 - 04.2015
- Involved in Order Management of BT Retail and provided customer Services related to order provisioning, tracking or orders on Openreach & BT Wholesale portal
- Assisted end users with placement of SIM Orders, Broadband only & Home Mover orders
- Assisted customers with their billing enquiries, analyzing the charges, vetting them and providing refund in case of an incorrect charge
- Provided excellent customer service to BT End users for any issues they have be it Order Management, Billing enquiries & Technical Support
Education
Master of Business Administration - Marketing & International Business
Symbiosis Institute of Management Studies
India 06.2015 - 05.2017
Bachelor of Science - Electronics & Communicationm
Uttar Pradesh Technical University
India 08.2010 - 06.2014
Skills
- Certified SaFe PO/PM
- Business Analysis
- Solution Design
- Stakeholder Management
- Requirement Gathering
- Business Process Mapping
- Business Process Improvement
- Reporting & Documentation
- IVVT Testing
- Technical Support
Languages
English
Advanced
Timeline
Consultant
Infosys Limited(Client:Inmarsat Plc)
09.2022 - Current
Consultant
Infosys Limited(Client:British Telecom)
01.2022 - 08.2023
Solution Designer
Tech Mahindra Limited(Client:British Telecom)
02.2021 - 01.2022
Assistant System Analyst
Tata Consultancy Services Ltd(Client:Openreach)
09.2017 - 01.2021
Master of Business Administration - Marketing & International Business
Symbiosis Institute of Management Studies
06.2015 - 05.2017
Junior Engineer Product Support
HCL Technologies(Client:British Telecom)
07.2014 - 04.2015
Bachelor of Science - Electronics & Communicationm
Uttar Pradesh Technical University
08.2010 - 06.2014
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