Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SWAGATIKA NAYAK

Security Engineer
Gurgaon

Summary

Network security Professional with overall understanding of Network Technologies of OSI Layers and good knowledge of implementing and troubleshooting networks with extensive experience in VPN Technologies, site-to-site, and remote VPN. High Availability like Active/Standby. Good knowledge of IPsec and SSL protocol.Extensively worked on Security products such as firewalls and IPS/IDS.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

TECHNICAL SUPPORT ENGINEER

Sophos
07.2021 - Current
  • I have 2 years and 6 months of working experience in Sophos as a Technical Support Engineer
  • I have completed the certification of TSE Fundamentals and Sophos Firewall
  • Friendly and professional Technical Support Engineer with experience resolving customer complaints and issues
  • Strong interpersonal skills are proven through customer satisfaction.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Consistently met or exceeded performance metrics, contributing to overall team success.

Education

Bachelor of Technology (Computer Science) -

SANGAM UNIVERSITY
01.2016 - 04.2020

12th -

Central Academy
01.2016 -

Skills

Hands of Experience on Firewallundefined

Certification

CCNA Routing & Switching

Timeline

TECHNICAL SUPPORT ENGINEER

Sophos
07.2021 - Current

Bachelor of Technology (Computer Science) -

SANGAM UNIVERSITY
01.2016 - 04.2020

12th -

Central Academy
01.2016 -

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SWAGATIKA NAYAKSecurity Engineer