Swabal Obhrai
Chigwell,Essex
Summary
Results-driven Area Supervisor with extensive experience in leading high-performing teams and driving operational excellence. Adept at streamlining processes, improving productivity, and enhancing team collaboration through strategic planning and hands-on leadership. Skilled in staff training, performance evaluation, risk management, and conflict resolution, with a commitment to maintaining compliance and workplace safety. Proven success in financial budgeting, forecasting, and implementing data-driven improvements to achieve business goals. Technically proficient in project management tools and the Microsoft Office suite, with a detail-oriented and compassionate approach to managing people and processes.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Area Supervisor
Betfred
London, Greater London
12.2021 - 06.2025
- Increased sales performance through strategic promotional initiatives across 56 stores in London.
- Led training sessions, enhancing staff competency and productivity.
- Achieved highest gross profit in the division at 3 occasions in 2024.
- Implemented new operational procedures to streamline workflows across locations.
- Facilitated conflict resolution among team members, promoting a positive work environment.
- Maintained compliance with health and safety regulations to minimise workplace accidents.
- Developed organisational policies for administrative oversight and internal controls.
- Coordinated hiring and training strategies, building a successful administrative team.
- Supervised daily operations ensuring all targets were met in a timely manner.
- Developed rapport amongst team members fostering better collaboration.
- Improved customer satisfaction with consistent supervision of service delivery with consistent 10% year on year growth.
- Coordinated with managers regarding operational issues for quick resolution.
- Championed adherence to operational best practices and company policies.
Area Administrator
Betfred
London, Greater London
04.2014 - 11.2021
- Managed scheduling conflicts for improved time management.
- Assisted in employee onboarding to facilitate smooth integration into the team.
- Conducted regular office audits to ensure adherence to regulations.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Fulfilled staffing needs with timely and effective recruiting strategies.
- Coordinated staff holiday schedules for decreased workplace disruptions.
- Developed strong working relationships with department managers for seamless coordination of personnel matters.
- Provided administrative support during corporate meetings for efficient communication flow.
- Ensured team alignment by assisting with HR policy and procedure development.
Project Line Trainer
Serco Global Services
Mumbai
02.2007 - 03.2013
- Developed employee skills by delivering comprehensive training programmes.
- Fostered an environment conducive to learning through engaging and supportive coaching methods.
- Collaborated with management to create personalised development plans for employees.
- Streamlined onboarding process for new hires by designing a robust orientation programme.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Achieved high engagement rates with innovative training techniques.
- Maintained meticulous records of each participant's progress throughout the course duration.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Tailored training modules for improved staff productivity.
- Complied strictly with company policies whilst developing and executing all training initiatives.
- Championed continuous improvement and growth mindset through positive learning.
- Formulated training and development programmes to capture measurable improvements.
Education
Certificate of Higher Education - Data Driven Professional Programme on Power BI
Imperial College London
London 09.2023 - 04.2025
Post Master's Diploma - Leadership and Strategy
University of the West of Scotland
London 09.2019 - 04.2021
Masters in Business Administration - Business Administration and Strategic Management
University of the West of Scotland
London 02.2016 - 09.2017
Skills
- Effective communication
- Operations coordination
- Pressure management
- Adaptability
- Financial budgeting and forecasting
- Risk assessment capability
- Workplace safety awareness
- Financial analysis proficiency
- Decision-Making proficiency
- Staff conflict management
- Leadership expertise
- Staff disciplinaries
- Compliance adherence
- Team Leadership
- Administrative skills
- Analytical thinking
- Performance reports
- Sales performance reporting
- Staff management
- Data analysis techniques
- Approachability
- Attention to detail
- Business analysis
- Compassionate approach
- Critical thinking
- Creativity
- Continuous improvement
- Project management software usage
- Microsoft office suite proficiency
Certification
- Data Driven Professional Programme for Data Analysis using Power Query, 2025, Imperial College and Corndel Institute.
- Business Enterprise Certificate for Business Excellence, 2015, University of Sunderland.
Affiliations
- Hiking
- Cricket
- Painting
Languages
English
Fluent
Hindi
Native
Timeline
Certificate of Higher Education - Data Driven Professional Programme on Power BI
Imperial College London
09.2023 - 04.2025
Area Supervisor
Betfred
12.2021 - 06.2025
Post Master's Diploma - Leadership and Strategy
University of the West of Scotland
09.2019 - 04.2021
Masters in Business Administration - Business Administration and Strategic Management
University of the West of Scotland
02.2016 - 09.2017
Area Administrator
Betfred
04.2014 - 11.2021
Project Line Trainer
Serco Global Services
02.2007 - 03.2013
Similar Profiles
Farooque LatifFarooque Latif
Area Staffing Co-ordinator at BetfredArea Staffing Co-ordinator at Betfred
Divya Seerangan PalaniDivya Seerangan Palani
Assistant Sales Manager at BetfredAssistant Sales Manager at Betfred
Anne-Marie CampbellAnne-Marie Campbell
Sales manager at BetfredSales manager at Betfred
Aiza AhmadAiza Ahmad
Volunteering at Kings College University at Kings CollegeVolunteering at Kings College University at Kings College
Mustafa ElahiMustafa Elahi
Conveyancing Paralegal at QualitySolicitors MirzaConveyancing Paralegal at QualitySolicitors Mirza