Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
SVIATA NOSYK

SVIATA NOSYK

London

Summary

Dedicated and enthusiastic team leader with over 10 years experience in Travel Business, 3 years in Account management and Marketing. Excited to leverage skills and knowledge to drive sales, exceed revenue, provide excellent customer service and build long-lasting partnerships.

Overview

13
13
years of professional experience

Work History

Account Manager

Datamize
01.2022 - Current
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Managed the company's digital marketing campaigns, including SEO, SEM, social media, Youtube, email marketing.
  • Oversaw the production of marketing collateral, website content, and sales presentations to maintain brand consistency.
  • Developed and executed marketing strategies to promote various products and services, resulting in a 300% increase in new customer acquisition within 10 months.
  • Led a team of 5 marketing professionals, providing guidance and mentoring to drive individual and team performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.

Travel Operations Executive

Kyiv friendly (MICE, tours, events)
01.2015 - 01.2022
  • Founded, developed and managed a tourism solutions and executed marketing strategies to promote Kyiv Friendly Tours' services and enhance brand awareness.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives. Over 1000 happy clients yearly.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients. Our clients: Heineken, USAID, UN, UK and USA embassy, Ministry of defence (Sweden), Wizzair.
  • Established strategic partnerships with industry stakeholders and influencers to expand brand reach and drive customer acquisition.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Built and maintained strong relationships with key clients, partners, and vendors.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Contracted accommodation, logistics and travel coverage for Eurovision 2017 Kyiv.

Travel Consultant

Sputnik Travel
01.2012 - 01.2015
  • Collaborated with clients to design and book personalized travel experiences, resulting in increase in customer satisfaction.
  • Leveraged first-hand travel knowledge to provide insider recommendations, enhancing clients' travel experiences.
  • Proactively engaged with potential customers, effectively converting leads into sales and surpassing sales goals.
  • Managed complex itineraries, including flights, accommodations, and activities, ensuring a smooth travel experience.
  • Attended FAM trips to Indonesia, Maldives, Seychelles, Emirates, Dominican Republic, Mexico.
  • Webinar speaker sharing experiences of destinations and updates on hotels.
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Handled sensitive information with professionalism and discretion.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Education

Masters degree in Finance -

Kyiv National University of Economics
Kyiv, Ukraine
01.2013

Skills

  • Sales Development
  • Account Management
  • Marketing
  • Hospitality
  • Customer service
  • Communication skills
  • Team management
  • Project management
  • Negotiations
  • Product development
  • Tourism

Accomplishments

  • Developed and executed marketing strategies to promote various products and services, resulting in a 300% increase in new customer acquisition within 10 months.
  • Led a team of 5 marketing professionals, providing guidance and mentoring to drive individual and team performance.
  • Collaborated with product development teams to ensure alignment between marketing initiatives and product launches.
  • Conducted market research and competitive analysis to identify trends, market opportunities, and customer needs.
  • Managed the company's digital marketing campaigns, including SEO, SEM, social media, Youtube, email marketing.
  • Oversaw the production of marketing collateral, website content, and sales presentations to maintain brand consistency.
  • Founded, developed and managed a tourism solutions and MIDevelop and execute marketing strategies to promote Kyiv Friendly Tours' services and enhance brand awareness.
  • Conduct market research and analysis to identify customer needs, preferences, and emerging trends.
  • Collaborate with cross-functional teams to create and implement integrated marketing campaigns across various channels, including digital, social media, print, and events.
  • Manage advertising budgets and allocate resources effectively to maximize ROI.
  • Utilize data-driven insights to evaluate campaign performance, optimize marketing initiatives, and drive continuous improvement.
  • Monitor competitor activities and adjust marketing strategies accordingly to maintain a competitive edge.
  • Oversee the development of engaging content, including website copy, blog posts, social media content, and promotional materials.
  • Establish strategic partnerships with industry stakeholders and influencers to expand brand reach and drive customer acquisition.
  • Build and maintain strong relationships with key clients, partners, and vendors.
  • Lead and mentor a high-performing marketing team, providing guidance, support, and professional development opportunities.
  • Successfully launched a targeted digital marketing campaign resulting in a 20% increase in website traffic and a 15% growth in online bookings.
  • Developed and executed new product that resulted in a 50% increase in sales and improved brand loyalty.

Languages

Ukrainian, Russian
Native language
English
Proficient
C2

Timeline

Account Manager

Datamize
01.2022 - Current

Travel Operations Executive

Kyiv friendly (MICE, tours, events)
01.2015 - 01.2022

Travel Consultant

Sputnik Travel
01.2012 - 01.2015

Masters degree in Finance -

Kyiv National University of Economics

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SVIATA NOSYK