Svetlana Udrisa
Accounts Assistant
Bourne
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounts assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Accounts Assistant
Self-employment
Bourne
01.2020 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Organized data into multiple spreadsheets to streamline data.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Communicated regularly with customers regarding account questions and issues.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Customer Assistant
Tesco superstore
01.2016 - 01.2023
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Senior Customer Service Specialist
Nordea Bank Latvia
01.2007 - 01.2012
- Took cash and credit card payments via phone, in person, and through email.
- Greeted customers and listened closely to problems described to determine solutions.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Developed and maintained strong relationships with customers to foster repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
AAT Advanced Diploma Level 3 - Advanced Diploma in Accounting
Anglia Professiona Training
Peterborough 09.2019 - 01.2020
Level 2 - Customer Service
City of Wolverhampton University
Wolverhampton 09.2013 - 01.2014
Bachelor’s Degree - Accounting, Finances, Audit
University of Latvia
Riga, Latvia 09.2006 - 06.2012
Skills
Globusundefined
Hobbies
Since school love to solve puzzles, especially logical and math questions. Enjoy playing table games with my family and friends.
My attention to detail and adaptability made my Nail Technician hobby into a certified professional and I do my friends and family nails in my free time. Additionally, having arrived in this country aged 26 with no language, adapted quickly to the culture and language and have enjoyed the opportunity to embrace culture, and travel ever since.
Timeline
Accounts Assistant
Self-employment
01.2020 - Current
AAT Advanced Diploma Level 3 - Advanced Diploma in Accounting
Anglia Professiona Training
09.2019 - 01.2020
Customer Assistant
Tesco superstore
01.2016 - 01.2023
Level 2 - Customer Service
City of Wolverhampton University
09.2013 - 01.2014
Senior Customer Service Specialist
Nordea Bank Latvia
01.2007 - 01.2012
Bachelor’s Degree - Accounting, Finances, Audit
University of Latvia
09.2006 - 06.2012
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