Summary
Overview
Work History
Education
Skills
Certification
Languages
HOBBIES AND INTEREST
Timeline
Generic

Svetlana Udrisa

Morton, Bourne,United Kingdom

Summary

Accounting graduate with a Bachelor's degree in Accounting and a solid foundation in financial principles, taxation, and auditing. A detail-oriented and analytically-driven individual with a strong work ethic and a commitment to accuracy and compliance. Eager to apply theoretical knowledge gained during academic studies to contribute to a dynamic accounting team and embark on a successful career in accounting . A quick learner, dedicated problem solver, and effective communicator ready to take on new challenges and grow in the field of Finance.

Overview

18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Finance Analyst

Hotpoint UK Appliances Ltd
Peterborough
06.2024 - Current
  • Reconciliation of Online accounts (CS&D2C)
  • Monitoring online payment platforms, downloading the statements and making necessary checks
  • Ensuring proper matching between credit card payments, invoices and credits on the accounts and do the clearing
  • Review fraudulent transactions and highlight the business and finance management in case of high values.


Finance Assistant

MR Alex Ltd
, UK
01.2020 - 11.2024
  • Update financial spreadsheets with daily transactions.
  • Support monthly payroll and keep organized records.
  • Record accounts payable and accounts receivable.
  • Track and reconcile bank statements.
  • Process tax payments.

Customer Service Advisor

Whirlpool Corporation
, UK
11.2023 - 06.2024
  • Handle inbound customer inquiries and provide timely and accurate assistance.
  • Resolve customer issues and complaints efficiently, aiming for first-call resolution whenever possible.
  • Meet or exceed performance targets for call quality, productivity, and customer satisfaction.
  • Collaborate with team members and other departments to address complex customer issues and improve overall service delivery.
  • Maintain thorough and accurate records of customer interactions and transactions using the company's CRM system.

Customer Service Assistant

Tesco
, UK
10.2016 - 03.2024
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Received “Service Superstar Award” (2020) – outstanding service for customers.

Senior Customer Service Representative

Nordea
, LV
07.2007 - 08.2012
  • Delivered exceptional customer service, maintaining a high satisfaction rating, by resolving inquiries, assisting with transactions, and recommending suitable banking products.
  • Opened and closed customer accounts while ensuring compliance with banking regulations, enhancing operational efficiency.

Education

AAT Level 3 Advanced Diploma in Accountant , Accounting and Finance - Accountancy

Peterborough College
09.2019 - 01.2020

Bachelor's degree, Accounting and Finance - Economics

Latvijas Universitate
09.2006 - 06.2012

Skills

  • Software - Excel, Sage 50, MS Office, Nordea Bank - Globus, SAP CRM
  • Bookkeeping - experience with maintaining accurate financial records, including data entry, reconciliations, and ledger management
  • Time management - ability to manage multiple tasks and meet deadlines Superior attention to detail/accuracy
  • Teamwork - ability to work collaboratively with colleagues, clients, and other departments within an organisation
  • Adaptability - ability to adapt to changes in accounting standards, technology, and industry regulations


Certification

  • NOCN Level 2 Certificate in ESOL Skills for Life (Reading, Writing, Speaking and Listening) Lincolnshire Council Adult Learning Department, UK - August 2020
  • LAO Level 2 Certificate in Customer Service Principles (QFC) City of Wolverhampton College, UK - March 2014

Languages

Latvian
Fluent
Russian
Native
English
Advanced

HOBBIES AND INTEREST

Timeline

Finance Analyst

Hotpoint UK Appliances Ltd
06.2024 - Current

Customer Service Advisor

Whirlpool Corporation
11.2023 - 06.2024

Finance Assistant

MR Alex Ltd
01.2020 - 11.2024

AAT Level 3 Advanced Diploma in Accountant , Accounting and Finance - Accountancy

Peterborough College
09.2019 - 01.2020

Customer Service Assistant

Tesco
10.2016 - 03.2024

Senior Customer Service Representative

Nordea
07.2007 - 08.2012

Bachelor's degree, Accounting and Finance - Economics

Latvijas Universitate
09.2006 - 06.2012

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Svetlana Udrisa