SVETLANA BOTNARU
Leeds,West Yorkshire
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Experienced in hospitality with focus on customer service. Specialising in creating welcoming environment that enhances dining experience, utilising interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.
Overview
13
13
years of professional experience
Work history
Bar and restaurant supervisor
West Park Lounge
Leeds, West Yorkshire
2017.05 - 2026.04
- Ensured smooth operations by effectively managing food and beverage inventory.
- Trained new team members to improve their skills and performance.
- Improved customer satisfaction with efficient complaint resolution procedures.
- Fostered good relationships with regular patrons which increased customer loyalty towards the establishment.
- Assisted in menu development, resulting in diversified food and beverage offerings attracting more customers.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Performed administrative tasks such as managing employee records and scheduling shifts efficiently.
- Maintained high standards of cleanliness by implementing strict hygiene rules.
- Developed promotional events for increased patronage during slow periods.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Planned staff rotas to meet customer demand whilst remaining under budget.
Kitchen staff member
Poppinas
Leeds, West Yorkshire
2013.08 - 2017.05
- Managed time effectively during busy periods for optimal productivity.
- Cleaned utensils and equipment to maintain hygiene standards.
- Handled all foods, storage and cleaning activities in accordance with sanitary procedures.
- Utilised knife skills, improving precision and reducing waste.
- Multi-tasked efficiently to meet strict deadlines.
- Followed strict hygiene practices, providing sanitary kitchen environment.
- Ensured smooth service with effective communication skills.
Education
Functional Skills English B.2 -
Leeds City Colledge
Leeds Diploma of Higher Education - Social Worker
Free University of Moldova
MoldovaSkills
- Excellent communication
- Resilience under stress
- Proactive learning enthusiast
- Training and mentoring capacity
- Food hygiene practices
- Customer Service
- Stock management
- Cash handling
- Complaint management
- Refund and exchange processing
- Order processing
Affiliations
- Travelling and reading, listening to music and volunteering.
Timeline
Bar and restaurant supervisor
West Park Lounge
2017.05 - 2026.04
Kitchen staff member
Poppinas
2013.08 - 2017.05
Functional Skills English B.2 -
Leeds City Colledge
Diploma of Higher Education - Social Worker
Free University of Moldova