Svetlana Berezova

• Handling and maintaining vendor contract information
• Vendor onboarding & account registration within data base and SAP
• Purchasing contracts from Vendors based on customer requirements
• Interaction with customers and vendors and taking part in sales discussions
• Managed supplier contracts to ensure adherence to terms and conditions
• Enhanced vendor relationships by regularly liaising with suppliers
• Controlling the billing and collection of invoicing processes
• Responsible on the documents and performing the necessary Purchase Order/Invoice corrections
  Maintaining supplier database
• Executing the processes for raised inquiries and complaints to resolution, without managerial support
• Taking the lead on new assignments
• Process improvement and projects as part of the team or on individual basis
  

• Supporting the Service Delivery Management processes
• Implementing efficient workflows and streamlined processed to optimize work order turnaround time
• Handling work order administration and service requests
• Scheduling 3rd party services and comprehend requirements
• Maintaining database and ensuring quality of data
• Documentation management such as Field Service Reports, Quotes,
• Purchas Orders and Invoices
• Invoicing transmittion for payment
• Handling Parked Invoice Reports on the weekly bases
• Dealing with the contracts and warranty issues
• Managing the process for escalated inquiries and complaints resolution
• Collaborating with cross-functional teams to ensure work orders were completed accurately on time

• Account manager role/Guided experienced help to help Microsoft
• Partners accelerate their cloud business practice within 6-month journey
• Evaluating strategies to reach more customers by taking advantage of the tools and programs Microsoft has to offer
• Assistance on available sales, marketing, and technical benefits
• Referrals Lead share activation
• Implementing Partner services and business solutions to Azure and App Source
• Review all the Microsoft competencies, develop a roadmap to attain the right one for the business and activate benefits
• Connecting to customers through marketplaces, Co-selling with Microsoft
• Using technical trainings and more

• Preparation and analysis of VAT return on a monthly/ bi-monthly/ quarterly basis
• Providing Intrastat, EU Sales reports (if required preparing additional country specify reports)
• Ensuring to be compliant with country specific rules and obligations, meet the deadlines for all reports
• Carry out VAT clearing postings; VAT liquidation process
• Performing quarterly detailed account reconciliations + Intrastat / EU sales reports reconciliations
• Following up erroneous account receivable/ payable entries
• Interacting with Business VAT Managers and Country VAT Leaders
• Cooperating with other functions and provide support by answering VAT related queries

• Working with company's databases
• Researching via internet tools and via phone calling
• Providing research support to Research Executives and Senior Consultants for international assignments and strategic project
• Setting goals and providing clear direction and guidance during the search processes for the assigned project team members
• Database update and maintenance

• Maintaining client relationships through product support over the phone and through Sales Force CRM tool
• Responding to incoming calls and emails from the end users
• Managing effectively all incoming incidents in a customer service environment
• Gathering information from customers, troubleshoot technical issues, escalating bug reports

Mattresses & Accessories Store

• Creation of the Company
• Inventory Planning
• Personnel Search / Control and Management
• Public Relations
• Marketing and Promotion