SUZZY BROWN
Norwich,Norfolk
Summary
I am a committed professional focused on project management, with a solid background in healthcare. I am motivated by a desire to enhance operational efficiency and introduce effective digital solutions. My healthcare experience and knowledge of Agile methodologies enable me to lead diverse teams, optimize workflows, and achieve successful project results.
In my Agile Project Management Bootcamp, I led projects from inception to completion, handling sprint planning, engaging with stakeholders, and managing risks. I facilitated smooth collaboration through tools like Miro and Trello. My ability to navigate complex team dynamics and resolve conflicts has contributed to an improved team.
My Master's degree in Health Informatics provided me with a comprehensive understanding of project management in healthcare, data management and process improvement. I've collaborated with healthcare teams to introduce digital solutions that improve service delivery, ensuring that projects meet clinical and operational requirements.
Currently pursuing PRINCE2 certification to strengthen my project management expertise and enhance my ability to lead structured, high-impact healthcare projects.
I am eager to apply my expertise in Agile methodologies and strong coordination and communication skills to healthcare projects. I have a strong passion for assisting teams that aim to foster innovation and achieve significant advancements in healthcare.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Agile Project Management
Skills for Life Bootcamp
Norwich, Norfolk
09.2024 - 12.2024
- Learned fundamentals of Agile, Scrum and adopting Agile mindset
- Wrote Agile documentation, including user stories and acceptance tests
- Created Wireframe prototypes
- Defined Digital Product features
- Adapted management methods to varied team profiles
- Managed team
- Learned to resolve workplace conflict constructively
Disability Assessor
Capita
Norwich
09.2023 - 09.2024
- Conducted and coordinated in-depth telephony assessments for PIP claimants, ensuring precise data gathering and efficient case management
- Compiled detailed reports per DWP guidelines while observing timely submission compliance with regulatory standards.
- Managed high-volume caseload, demonstrating strong organizational skills by prioritizing tasks to meet targets.
- Collaborated with various teams to streamline caseloads which ensured fair and evidence-based outcomes.
- Made Use of telephony systems and internal databases to track and manage cases efficiently, provide accurate documentation, and ensure policy compliance.
- Utilized analytical and problem-solving abilities to examine clinical records and claimant statements, identify inconsistencies, and provide detailed reports to support informed decision-making.
Nurse (Medical & Renal Division)
NHS/NNUH Norwich
Norwich, Norfolk
01.2020 - 10.2022
- Observed regulatory frameworks and data management standards to ensure accurate service and delivered detailed documentation throughout any assessment process.
- Effectively communicated key updates and assessment results to cross-functional teams to support informed decision-making.
- Managed and maintained internal databases and case management systems to ensure real-time and accurate data collection for seamless project tracking.
- Independently planned, organised, and delivered assessments, prioritising tasks to meet deadlines while maintaining quality and consistency.
- Applied analytical and problem-solving skills to assess user's needs, identify issues, and contribute to process improvements.
- Demonstrated organisational and time management abilities by efficiently handling caseloads for timely completion of assessments while prioritising tasks.
- Supervised and mentored students and new staff by providing clear guidance, teaching, and support to develop their skills and ensure adherence to best practices.
- Took initiatives to identify and resolve process inefficiencies, helping to improve patient flow and smooth service delivery.
- Collaborated with internal and external stakeholders, including healthcare professionals and administrative teams, to align assessment protocols and outcome.
Data Analysis
Skills for Life Bootcamp
04.2022 - 06.2022
- Learned the fundamentals of data analysis and data integrity.
- Used tools such as Microsoft Excel, Tableau, PowerBI and Python.
- Studied importance of data mining and data visualisation.
- Analysed real-world project, investigated factors contributing to house prices.
- Identified maximum and minimum sales values
- Determined data distribution using descriptive statistics.
- Presented findings to non-technical audience via PowerPoint.
Education
BSc - Adult Nursing
University of East Anglia
Norwich, Norfolk 01.2017 - 01.2020
Some College (No Degree) - English, Maths
Coventry College
Coventry 09.2015 - 06.2017
Master of Science - Health Informatics
University of West London
London 09.2022 - 02.2024
Skills
- Organizational & Time Management Skills
- Communication, Presentation & Stakeholder Engagement
- Team Collaboration, Management & Leadership
- Mentoring, Coaching & Conflict Resolution
- Customer Service & Relationship Management
- Agile Methodology & Project Management Expertise
- Decision Making, Problem Solving & Critical Thinking
- Analytical Thinking, Data Analysis & Quality Assurance
- Initiative, Proactivity, Adaptability & Versatility
- Technical Proficiency: Jira, Confluence, Trello, Mondaycom, Figma, PowerBI, Tableau, WEKA, MongoDB, Microsoft Office
Languages
English
Italian
Timeline
Agile Project Management
Skills for Life Bootcamp
09.2024 - 12.2024
Disability Assessor
Capita
09.2023 - 09.2024
Master of Science - Health Informatics
University of West London
09.2022 - 02.2024
Data Analysis
Skills for Life Bootcamp
04.2022 - 06.2022
Nurse (Medical & Renal Division)
NHS/NNUH Norwich
01.2020 - 10.2022
BSc - Adult Nursing
University of East Anglia
01.2017 - 01.2020
Some College (No Degree) - English, Maths
Coventry College
09.2015 - 06.2017
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