Suzy Woolgar
Watton at Stone,Hertfordshire
Summary
I am a polite, friendly and professional person with a passion for providing high quality service. I have over 27 years of dealing with people at all levels. I am skilled in all aspects of communication. I am highly organised and able to prioritise effectively, and am able to manage both reactive and proactive work related tasks. I am proficient in Microsoft Office and am able and willing to learn new systems quickly.
In my current role I am responsible for confidently communicating and working closely with colleagues and stakeholders at all levels. I complete daily a range of administrative duties including processing returned post, responding to emails and ensuring the security protocols are followed by visitors. I work independently as well as supporting the wider Member and Customer Engagement team. I believe I would be a great asset as the Facilities and Workplace Coordinator.
Overview
28
28
years of professional experience
Work history
Member and Customer Concierge
IET
Stevenage, Hertfordshire
10.2024 - Current
- Greeting all visitors and colleagues with a friendly and professional demeanour, making them feel valued
- Keeping track of external visitors to the building, ensuring they sign in and out and directing them to the appropriate person or department.
- Collaborating with other teams across the IET to ensure smooth operations and effective communication.
- Ensuring security protocols are followed for visitors into Futures Place.
- Performing general administrative support, including processing returned post and updating the spreadsheet and CRM system.
- Processing and managing sensitive customer information discreetly and professionally.
- Working independently and taking initiative when situations arise, whilst supporting the wider Member and Customer Engagement team.
Customer Assistant
John Lewis plc
Welwyn Garden City, Hertfordshire
10.2007 - 09.2024
- Responsible for Health and Safety, Fire Safety and other mandatory training for brand consultants was kept up to date.
- Dealing with moving and setting up fixtures and fittings and space planning for maximum efficiency.
- Collation and data entry of mandatory training to spreadsheets and systems.
- Experience as a Fire Zone Warden within the department and ensuring the correct protocol in case of an emergency.
- Collecting, opening and distributing post to relevant departments.
Hospitality and Events Assistant
Off To Work
London
06.2006 - 10.2007
- Prepared premises and supplies for guests.
- Set up equipment and furniture in predetermined layouts and locations to meet event needs.
- Dealt with and resolved challenging situations in a capable manner.
Bar and Restaurant Supervisor
The Farmers Boy
Brickendon, Hertfordshire
03.1998 - 06.2006
- Led the team to deliver outstanding hospitality operations.
- Scheduled and supervised facility maintenance projects including plumbing, electrics, kitchen equipment maintenance and pest control.
- Responsible for ensuring the team were knowledgeable in relevant Health and Safety training.
Education
A-Levels - Geography
Presdales School
Ware07.2000
GCSEs - 9 GCSEs including English and Mathematics
Presdales School
Ware07.1998
Skills
- Highly organised
- Skilled communicator
- Multitasking and prioritising
- Collaborative team player
- Self motivated
- Fast learner
Timeline
Member and Customer Concierge
IET
10.2024 - Current
Customer Assistant
John Lewis plc
10.2007 - 09.2024
Hospitality and Events Assistant
Off To Work
06.2006 - 10.2007
Bar and Restaurant Supervisor
The Farmers Boy
03.1998 - 06.2006
A-Levels - Geography
Presdales School
GCSEs - 9 GCSEs including English and Mathematics
Presdales School