Summary
Work history
Education
Skills
Timeline
Suzy Martin

Suzy Martin

Broadstone,Dorset

Summary

I consider myself a multi-talented Credit Controller who is persistent and professional in pursuing resolutions with customers. I am a trustworthy, poised communicator with a talent for achieving exceptional results with large caseloads. I am adept at payment collection and processing, also a skilled negotiator with pragmatic approach to challenges.

I work diligently to research and validate data in support of credit operations such as legal aid billing schedules.

Work history

Credit Controller/Barristers Clerk

3PB
Bournemouth, Dorset
12.2001 - Current

I began my employment at 3PB as a barristers clerk. Taking bookings, managing diaries, processing payments and general clerking duties. I developed the credit control team and took on my current role as the family legal aid billing manager. I am responsible for over 80 barristers across our 6 Centres. I deal with all of the legal aid family cases. I manage FGF, FAS, CF1 and events based cases. From billing, fee chasing, aged debt management and negotiating fee contracts. I also process payments and reconcile crime legal aid fees as well as local authority terms and fee chasing.

I contact solicitors, judiciary, barristers and Clerks via email, Teams, telephone and Zoom calls to discuss payment plans, aged debts and general fee administration.

I organised various social functions such as drinks functions, lectures and Christmas lunches/dinners for all members of Chambers.


Crown & County Court Admin Officer

Bournemouth & Poole County Courts
Bournemouth/Poole, Dorset
07.1990 - 11.2001
  • Announced charges and indictments to defendants in court and recorded defendant pleas. Swore in juries, processed orders, managed Crown and Court Court diaries and court rooms.
  • Assessed barristers and jurors claims for fees/expenses.
  • Responded to in-person and telephone requests for information from general public, solicitors and other involved parties.
  • I worked in all departments such as family, divorce, children, Crown Court, civil, finance, bailiff and enforcements.
  • Explained client rights and entitlements to devise action for legal proceedings.
  • Liaised professionally with external legal teams for smooth case management.

Education

A-Levels - Theatre Studies, English,

Bournemouth and Poole College of FE, Poole
09.1988 - 07.1990

GCSEs - English, Maths, Biology, Sociology, Art, PE, Typing, French

Poole and Bournemouth College of FE, Corfe Mullen, Dorset
09.1985 - 07.1988

Skills

I have great communication skills and can adapt to new challenges quickly and efficiently

I have a good eye for detail and can prioritise work load to enable deadlines to be met

I like to meet new people and learn new skills

I have a good knowledge of working with barristers, judiciary and legal practitioners

Timeline

Credit Controller/Barristers Clerk - 3PB
12.2001 - Current
Crown & County Court Admin Officer - Bournemouth & Poole County Courts
07.1990 - 11.2001
Bournemouth and Poole College of FE - A-Levels, Theatre Studies, English,
09.1988 - 07.1990
Poole and Bournemouth College of FE - GCSEs, English, Maths, Biology, Sociology, Art, PE, Typing, French
09.1985 - 07.1988
Suzy Martin