Suzy Laver
Cambridge,Cambridgeshire
Summary
Highly skilled non-professional with expertise in communication, problem-solving and remaining calm under pressure. Demonstrates exceptional resourcefulness and accounting. Adept at troubleshooting various types of issues, aiming to leverage these skills for continued career growth and success.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality and consistent results.
Loyal person with solid understanding of hands-on tasks.
Energetic and well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking.
Overview
33
33
years of professional experience
16
16
years of post-secondary education
Work history
Tax Office Call Centre
Bournemouth HMRC tax office
Bournemouth, Dorset
01.2003 - 01.2004
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
Post office counter clerk
Post Office, Dartford, Kent
Sidcup, Bexley Borough, Kent
04.1971 - 07.1983
- Ensured customer satisfaction by providing excellent service at the counter.
- Supported other staff during busy periods for seamless service provision.
- Utilised strong communication skills in responding to customer queries about postal services effectively.
- Handled cash transactions for purchasing stamps and shipping parcels.
- Delivered exceptional service whilst handling money transactions accurately and efficiently.
- Checked identification documents for proof of age when selling age-restricted items complying with legal requirements.
- Provided information on postal rates and services to educate customers.
- Balanced cash drawer weekly as part of accountability measures within the workplace.
- Sold post office products and services contributing to revenue increase.
- Completed passport applications, handling application form processing and taking passport photographs.
- Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
- Helped elderly customers with their postal needs, enhancing their experience at the post office.
- Processed letters and parcels, offering advice on suitable services in line with customer requirements.
- Inspected mail and packages for clear labelling and correct postage to prevent delivery delays.
- Explained and recommended parcel services to meet customer needs for pricing and delivery timelines.
- Provided outstanding service to boost postal customer satisfaction.
- Communicated with tact and diplomacy to address customer complaints and restore satisfaction.
- Cashed and dispensed high volumes of money orders per shift with zero error.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Conducted post-office-related business to sell stamps, accept payments, and prepare money transfers.
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
- Processed cash deposits and withdrawals for customers.
- Assisted customers with questions about products, services and terms.
- Inspected cheques and money orders to identify fraud markers.
Education
City of Guilds Soft Furnishings & Interior Design - Soft Furnishings & Interior Design
Epsom College, Epsom, Surrey
Epsom, Surrey 09.1989 - 07.1993
Intensive 6 week training course for P.O. counter - serving the public on the counter which was hugely varied, before calculators, all mental arithmetic
Post Office
London 04.1971 - 07.1983
Skills
- Communication skills
- Problem-solving
- Calm under pressure
- Resourcefulness
- Knowledge of [Software]
- Accounting
- [Type] troubleshooting
Languages
English
Fluent
Affiliations
l have been doing up property since my first house in !971. Only in houses l have lived in but always changed dumps into beautiful properties so have always made a profit. l am very good at sourcing secondhand top quality items like kitchens, bathrooms etc to keep costs down. I qualified in Interior Design back in the 1980's which also helped with this 'hobby' of mine.
Timeline
Tax Office Call Centre
Bournemouth HMRC tax office
01.2003 - 01.2004
City of Guilds Soft Furnishings & Interior Design - Soft Furnishings & Interior Design
Epsom College, Epsom, Surrey
09.1989 - 07.1993
Post office counter clerk
Post Office, Dartford, Kent
04.1971 - 07.1983
Intensive 6 week training course for P.O. counter - serving the public on the counter which was hugely varied, before calculators, all mental arithmetic
Post Office
04.1971 - 07.1983
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