Suzi Peacock
Winlaton,Blaydon Upon Tyne
Summary
I am honest, trustworthy, highly motivated individual with a strong with a strong work ethic. I am capable of carefully listening and adjusting my thinking in order to accommodate changing circumstances, this includes critical thinking, problem solving and adjusting to the customer requirements at the time. I am able to work independently and cope well on my own. Equally, I work extremely well in a group situation, consistently communicating well with people of all ages and ability, reflecting a natural pleasant and polite manner.
Other additional qualities include a resourceful and proactive nature. I observe opportunities to be helpful and get on with the job efficiently.
Overview
8
8
years of professional experience
Work history
Groom & Rider
Hagg Hill Farm
Winlaton Mill, Blaydon Upon Tyne
01.2025 - 05.2025
- Assisted with the daily care and exercise of horses on a family run livery yard.
- Stables were mucked out to a high standard, and maintained cleanliness on the stables to uphold a high standard of cleanliness.
- Care of hunt and competition horses, including turning them out to a high standard ready for the day competition or hunting days.
- Assisting with breaking, schooling, sales, holiday and full livery horses.
- Assisted with veterinary, farrier, dental and physio visits during examinations and treatments.
- Administered medications under vets direction, including injecting antibiotics when required, and caring for unwell / injured horses.
- Dealt with clients on a day to day basis, demonstrating respect, friendliness and willingness to help wherever needed or give advice or updates regarding horse welfare.
- Management responsibilities, as I would be running the stables on my own most days due to owner competing or hunting.
Accounts Administrator & Horse Riding Instructor
Brookleigh Riding Centre
Richmond, North Yorkshire
11.2022 - 01.2025
- Ensured accurate record keeping, resulting in seamless audits.
- Assisted in audit preparation to meet regulatory standards.
- Planned and delivered horse riding lessons teaching various techniques, walking, trotting and cantering abilities in novice riders through clear, considered instruction. From ages 3 years old to 70 years old.
- Carried out thorough risk assessment ahead of horse riding lessons, prioritising safety. Also, matching student height, weight and ability to suitable horses / ponies.
- Administered first aid, reporting incidents and near misses when required.
- Welcomed new and returning clients, cultivating inclusive space.
- Built confidence in nervous students through compassionate instruction and guidance for improved lesson experiences.
- Made sessions fun and interesting to maintain rider engagement and increase repeat bookings.
Prison Officer
HMPPS
HMPYOI Deerbolt, Barnard Castle
01.2022 - 03.2024
- Maintained secure environment by enforcing prison regulations and procedures.
- Performed regular cell checks to maintain hygiene standards and safety protocols.
- Participated in escort duties during off-site hospital visits ensuring prisoner's medical needs were met without compromising security principles.
- Followed strict protocol during emergency situations to minimise harm and maintain order.
- Resolved conflicts amongst inmates, ensuring peaceful cohabitation within cells.
- Safeguarded prisoner welfare by conducting frequent welfare checks and providing necessary assistance when required.
- Cooperated with colleagues during shift handovers, ensuring seamless continuity of care for inmates.
- Collaborated with multi-disciplinary teams to create comprehensive care plans for inmates with mental health concerns.
- Monitored inmate behaviour, promptly addressing any signs of aggression or distress.
- Performed thorough searches of prisoners and cells to reduce contraband items.
- Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
- Identified security and safety issues, immediately notifying supervisors of concerns.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Purchasing Assistant
Workwear Express
Belmont, Durham
09.2021 - 01.2022
- Maintained accurate supplier records using database management systems.
- Checked invoices against purchase orders, preventing financial discrepancies.
- Assisted in product sourcing for competitive pricing and quality.
- Verified order details to eliminate discrepancies and mistakes.
- Processed high volumes of large purchase orders to ensure timely delivery of goods.
- Monitored stock levels, preventing inventory shortages.
- Collaborated with warehouse team, ensuring correct storage of received goods.
- Monitored delivery progress and contacted suppliers to minimise delivery delays.
- Dealt with faulty stock and liaised with suppliers.
Finance Assistant
Workwear Express
Belmont, Durham
04.2021 - 09.2021
- Collaborated with finance team to complete tasks efficiently.
- Communicated effectively with other departments to address any invoicing issues.
- Ensured accurate record maintenance to improve auditing process.
- Resolved invoices queries and raised credit notes by communicating clearly and professionally.
- Verified invoices against purchase orders to support smooth execution of month-end processes.
- Maintained high level of accuracy during high-volume data entry periods ensuring minimal mistakes were made.
- Completed other purchase ledger tasks as necessary.
Key Accounts Business Administrator
Workwear Express
Belmont, Durham
09.2020 - 04.2021
- Completed data entry tasks, and taking high volumes of workwear orders for Key Account Corporate Clients, ensuring accuracy and promptness.
- Assisted the Key Accounts Sales Executives and Business Development Managers where needed.
- Responded to customer telephone and email queries from Key Account Corporate Clients, providing excellent customer service.
- Developed a strong product knowledge.
- Resolved complaints with proactive problem-solving and analysis & coordinating with other departments for efficient problem resolution.
- Built lasting relationships with regular customers, fostering brand loyalty.
Office Administrator
Haighs Law Firm
Team Valley, Gateshead
10.2019 - 07.2020
- Completed general secretarial tasks such as photocopying or scanning. Providing administrative support when needed.
- Handling telephone calls and correspondence, providing timely responses to all enquiries. Resolving all customer queries.
- Coordinated meetings and appointments, between solicitors and clients. Arranging travel for directors attending conferences, court hearings or other meetings.
- Organised client files, ensuring easy access to vital information.
- Liaised with external parties such as courts, barristers, insurance companies, Police Federation etc.
- Drafted legal documents and accurately transcribed legal dictations.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Completing reconciliation and billing tasks on Xero Accounting Software.
Groom & Rider
Hagg Hill Farm
Winlaton Mill, Blaydon Upon Tyne
10.2017 - 10.2019
- Assisted with the daily care and exercise of horses on a family run livery yard.
- Stables were mucked out to a high standard, and maintained cleanliness on the farm to uphold a high standard of hygiene.
- Assisted with veterinary, farrier, dental and physio visits during examinations and treatments.
- Administered medications under vets direction and assisted with the care of unwell and injured horses.
- Dealt with clients on a day to day basis, demonstrating respect, friendliness and willingness to help wherever needed or give advice or updates regarding horse welfare.
- Facilitated guest tours around the farm, when Air BnB guests arrived for their holiday. I would also assist at times to clean and maintain the cottage, shepherds hut etc.
- Applied critical thinking to analyse problems, evaluate solutions and select the best decisions. When a client and her horse were involved in a serious road traffic accident - it gave me an opportunity to shine in the role which got recognition from members of the public, clients, colleagues alike for my calm demeanour and quick reaction, at such a young age.
Education
GCSE Maths, English & Engineering -
Emmanuel College
Gateshead 09/2012 - 06/2017
Level 2 Business Administration Diploma -
Gateshead Learning Skills
10/2019 - 07/2020
Level 3 Executive Secretarial, Admin & PA Diploma -
New Skills Academy
Online Study 08/2020 - 08/2020
Level 3 Legal Secretary Diploma -
New Skills Academy
Online Study 07/2020 - 07/2020
Skills
- Critical thinking and problem solving
- Strong work ethic
- Adaptive thinking
- Resilience
- Conflict resolution
- Positive thinker and self motivated, with an infectious enthusiasm, which in turn boosts morale within a team
Timeline
Groom & Rider
Hagg Hill Farm
01.2025 - 05.2025
Accounts Administrator & Horse Riding Instructor
Brookleigh Riding Centre
11.2022 - 01.2025
Prison Officer
HMPPS
01.2022 - 03.2024
Purchasing Assistant
Workwear Express
09.2021 - 01.2022
Finance Assistant
Workwear Express
04.2021 - 09.2021
Key Accounts Business Administrator
Workwear Express
09.2020 - 04.2021
Office Administrator
Haighs Law Firm
10.2019 - 07.2020
Groom & Rider
Hagg Hill Farm
10.2017 - 10.2019
GCSE Maths, English & Engineering -
Emmanuel College
09/2012 - 06/2017
Level 2 Business Administration Diploma -
Gateshead Learning Skills
10/2019 - 07/2020
Level 3 Executive Secretarial, Admin & PA Diploma -
New Skills Academy
08/2020 - 08/2020
Level 3 Legal Secretary Diploma -
New Skills Academy
07/2020 - 07/2020
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