Suzette Dorcas Samba
JHB - Central
Summary
Detail-oriented professional with expertise in MS Office Suite, including Word, Excel, Outlook, PowerPoint, Publisher, and Access. Proficient in financial software such as Pastel and Sage. Committed to leveraging technical skills to enhance organisational efficiency and support business objectives.
Overview
11
11
years of professional experience
Work History
Virtual Assistant
British swim school
Ottawa, Canada
12.2025 - 01.2026
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Answered calls and emails efficiently, offering round-the-clock client and customer care.
- Handled client correspondence and internal communications in professional manner.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Adapted quickly to new technologies and software, demonstrating a commitment to continuous learning and development.
- Took messages from clients and relayed them to relevant staff promptly.
Sales and Customer Service Representative
Bagozza
Johannesburg, South Africa
05.2025 - 12.2025
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Addressed customer queries to provide information regarding product specifications and uses.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
Sales Representative
NOM NOM
11.2022 - 05.2023
- Manage customer communication (Fax, emails and calls).
- Inform the buyer and production of stock levels, shortages & requirements
- Strive towards achieving monthly sales and provide analysis of results
- Any other duties within my capabilities and abilities as and when required by the business
- Designing new pieces and building molds, restoring old or broken pieces and making new pieces
- Reason for Leaving: Current
Sales Representative
Ferrari Store
02.2015 - 07.2021
- Manage customer communication (Fax, emails and calls).
- Closely manage the relationship with existing customer
- Inform customers of any stock outs as a way of managing customer relations
- On time loading of sales for the day on the system.
- Maximize customers potential by growing each product category to a required volume
- Track back orders and load on the system to check stock availability
- Inform the buyer and production of stock levels, shortages & requirements
- Strive towards achieving monthly sales and provide analysis of results
- Develop an on time resolving of customers queries and complaints
- Send dashboards out to Sales Manager
- Prepare reports
- Build external relationships that could add value to the business
- Upgrade sales, customer management and career related skills to enhance personal & business performance.
- Any other duties within my capabilities and abilities as and when required by the business
- Reason for Leaving: Needing more of a challenge
Education
Grade 12 -
United Church School
01.2009
Hospitality Management -
Central Johannesburg College
Skills
- MS Word
- MS Excel
- MS Outlook
- MS Powerpoint
- MS Publisher
- MS Access
- Pastel
- Sage
Languages
English
Custom Section
Public transport
References
- Grace Bendile, 011 783 3491 / 082 504 6720
- Gaylord Kayembe, 083 758 5384
- Raquel, 011 6167870
Personal Information
Criminal Record: None
Interests
- Organizing and planning events
- Reading business or self-development books
Timeline
Virtual Assistant
British swim school
12.2025 - 01.2026
Sales and Customer Service Representative
Bagozza
05.2025 - 12.2025
Sales Representative
NOM NOM
11.2022 - 05.2023
Sales Representative
Ferrari Store
02.2015 - 07.2021
Grade 12 -
United Church School
Hospitality Management -
Central Johannesburg College