Suzan Nisa Asam
London,Greater London
Summary
Dedicated professional with expertise in customer service and payment processing, demonstrating strong verbal communication and English fluency. Skilled in cash and credit transactions, menu memorisation, and multidisciplinary teamwork. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
3
3
years of professional experience
Work history
Waitress
NefIstanbul
Oxford , Oxfordshire
10.2024 - 04.2025
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Managed table settings for enhanced dining experience.
- Accommodated special event needs, provided customised services for parties.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Enhanced guest satisfaction through attentive and prompt service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Advanced team efficiency by assisting in training new waitstaff members.
Retail Assistant
Selbys
London, Greater London
04.2022 - 08.2024
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Helped in the setup of special events and promotional activities within the store.
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Delivered excellent customer service by answering queries and providing product information.
Education
A-Levels - Biology
St Mary Magdalene Academy
London 09/2021 - 06/2023
A-Levels - Chemistry
St Mary Magdalene Academy
London 09/2021 - 06/2023
A-Levels - Mathematics
St Mary Magdalane Academy
London 09/2021 - 06/2023
GCSEs - Mathematics
Highbury Fields School
London 09/2016 - 06/2021
Skills
- Customer Service
- Payment Processing
- Verbal communication
- Multidisciplinary teamwork
- Menu memorisation
- Cash and credit transactions
- Customer needs anticipation
Languages
Turkish
Fluent
Timeline
Waitress
NefIstanbul
10.2024 - 04.2025
Retail Assistant
Selbys
04.2022 - 08.2024
A-Levels - Biology
St Mary Magdalene Academy
09/2021 - 06/2023
A-Levels - Chemistry
St Mary Magdalene Academy
09/2021 - 06/2023
A-Levels - Mathematics
St Mary Magdalane Academy
09/2021 - 06/2023
GCSEs - Mathematics
Highbury Fields School
09/2016 - 06/2021
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