Summary
Work history
Education
Skills
Timeline
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Suzanne Yeates

Summary

Reliable and efficient Administrator with experience in the Public Sector and private industry. Offers excellent communication and good judgment to effectively meet team needs. Successful at managing multiple priorities with positive attitude.

Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule and willing to take on greater responsibilities to deliver on team goals.

Work history

Office & E Commerce Manager

Accessorise Group Ltd
Alnwick, Northumberland
2017.04 - 2023.12
  • Managed 4 employees including recruiting training and supervising them, enhancing productivity and driving efficiency.
  • Evaluated personnel performance to complete development reviews, addressing concerns and making progress recommendations.
  • Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
  • Managed online listings across 2 marketplaces, including Amazon, eBay and our own website .
  • Developed and delivered projects to maximise sales targets.
  • Developed sales strategies, turning underperforming products into best sellers.

Business Support Administrator- Safeguarding Unit

North Yorkshire County Council
Northallerton, North Yorkshire
2014.10 - 2016.12
  • Communicated clearly and effectively with multidisciplinary teams, building high-performing service networks.
  • Used compassion, empathy and respect to build trusting relationships with service users.
  • Ensured confidentiality, maintaining all records in compliance with Data Protection Act.
  • Co-ordinated meetings and arranged conferences, clearly communicating relevant information to all attendees.
  • To work to defined business standards and processes; performing a wide range of administrative tasks with due regard to confidentiality and safeguarding. ·
  • To work to defined business standards and processes; performing a wide range of administrative tasks with due regard to confidentiality and safeguarding.
  • Support team leaders with gathering information in relation to Freedom of Information and Data Protection and Subject Access requests.
  • Used a range of bespoke software and Microsoft Office including Outlook.

Business Administrator & Credit Controller

Business Support & Development Ltd
Northallerton, North Yorkshire
2013.10 - 2014.10
  • Provided primary clerical support to a team of Business Advisers.
  • Consistently met DWP deadlines through effective calendar management and workload organisation.
  • Developed credit control solutions through in-depth historic issue research.
  • Negotiated terms and conditions, payment plans and settlements.
  • Chased clients to procure payments in line with agreed terms and conditions.
  • Other duties included signposting clients to other services, collating and maintaining statistical returns.

Customer Services Adviser

North Yorkshire County Council
Northallerton, North Yorkshire
2008.04 - 2011.07
  • Assisted customers with varying enquiries and complaints, providing accurate and appropriate information.
  • Maintained CRM systems and up to date records at all times.
  • Had a proven track record of establishing, building and maintaining strong, collaborative and productive relationships.
  • I was promoted to a new team within the Social Care Advisers due to my empathy, communication skills and efficiency.
  • Trained 5 members of the new team and also trained staff on how to improve customer interactions.
  • I also assisted with the development of the team's operations, quality and training processes.

Education

Diploma of Higher Education - Hotel, Catering & Institutional Operations.

Scarborough College
Scarborough

GCSEs - English, Maths, Modern History, Nutrition, French, Biology & Chemistry

Northallerton Grammar School
Northallerton, North Yorkshire

Skills

  • Strong communicator
  • Microsoft Outlook
  • Letter writing
  • CRM
  • Travel administration
  • Sensitive material handling
  • Problem resolution
  • Customer relations
  • Meeting planning and preparation
  • Excel spreadsheets
  • Attentive listener
  • Negotiation Skills

Timeline

Office & E Commerce Manager

Accessorise Group Ltd
2017.04 - 2023.12

Business Support Administrator- Safeguarding Unit

North Yorkshire County Council
2014.10 - 2016.12

Business Administrator & Credit Controller

Business Support & Development Ltd
2013.10 - 2014.10

Customer Services Adviser

North Yorkshire County Council
2008.04 - 2011.07

Diploma of Higher Education - Hotel, Catering & Institutional Operations.

Scarborough College

GCSEs - English, Maths, Modern History, Nutrition, French, Biology & Chemistry

Northallerton Grammar School

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Suzanne Yeates