Suzanne Wiltshire
Leeds,West Yorkshire
Summary
Accomplished Human Resources professional with extensive expertise in Human Resources Management, Change Management, and Organisational Restructuring. Proven track record in Talent Development, Workforce Planning, and Talent Management, ensuring HR Practices Alignment across diverse organisations. Adept at Data Analysis and Metrics Measurement using HRIS Tools such as PeopleSoft, SAP SuccessFactors, and Workday. Skilled in Coaching, Team Development, and Motivating Teams to achieve strategic goals. Proficient in Microsoft Office suite including Excel and PowerPoint. Career goal: to leverage strategic thinking and HR management systems expertise to drive organisational success.
Overview
21
21
years of professional experience
Work history
Head of / Senior People Business Partner | Critical Environments Division
CBRE Global Workplace Solutions (GWS)
10.2023 - 08.2025
- Leading people change initiatives across the Division to support business objectives, focusing on engagement, talent management, recruitment, succession planning, DE&I, and CSR.
- Utilising KPIs and people analytics to monitor operational excellence.
- Providing strategic direction and coaching to Directors and senior leaders regarding the People agenda.
- Influencing and shaping people strategies to align with corporate goals, including engagement and cultural change programs.
- Building relationships with leaders as a trusted advisor to address high-profile employee relations challenges confidentially.
- Supporting leadership teams with tenders for new business, including TUPE mobilisations/demobilisations.
- Leading pay negotiations with Unite the Union.
- Leading workforce planning reviews and organisational design.
- Championing business values and ways of working to foster a culture of collaboration and high performance.
- Supported by a small team of direct and indirect reports.
Lead People Business Partner
CBRE Global Workplace Solutions (GWS)
05.2020 - 08.2025
- Company Overview: CBRE is a global leader in commercial real estate services, providing engineering and facilities management solutions to a diverse client base.
- I joined as Lead People Business Partner in 2020 and have since been promoted twice, reflecting my impact on business initiatives and people strategies.
- In all roles, I have led performance management processes to align SMART objectives with business goals, overseen the Talent Review process for effective workforce planning, and provided strategic coaching to operational teams on people metrics and talent management.
- Additionally, I have participated in professional forums, contributing to diversity and inclusion efforts, including DE&I maturity model trials and representing the organisation at Leeds Pride.
- CBRE is a global leader in commercial real estate services, providing engineering and facilities management solutions to a diverse client base.
People Projects & Key Initiatives Lead | Local UK
CBRE Global Workplace Solutions (GWS)
11.2022 - 10.2023
- Led key workstreams including People Systems Data & MI, Total Reward (Compensation Planning), DE&I, Workforce Planning, Talent Acquisition, Learning, Talent Management, and Operational Excellence.
- Set vision, objectives, and delivery standards for the Business Partnering team.
- Drove people change and implemented key initiatives from the global People Plan for the UK business.
- Working with key central business stakeholders to develop a data integrity program for the UK market.
- Created the Career Pathways initiative for the Local UK business, resulting in a 13% increase in internal promotions.
- Collaborated cross-functionally with Global Centres of Expertise (CoEs), People Services teams, and local UK leadership to align operational and people strategies.
Lead People Business Partner | Retail Division
CBRE Global Workplace Solutions (GWS)
05.2020 - 02.2023
- Partnered with the Alliance Director and Divisional Leadership Team for the John Lewis Partnership account, a £100m business delivering engineering services across 600+ sites, including retail outlets, distribution sites, offices, and call centres.
- Designed and delivered the Divisional People Plan, focusing on embedding CBRE’s culture and values, employee engagement, talent and succession planning, workforce planning, DE&I, and CSR initiatives.
- Conducted weekly and monthly meetings to review people analytics and ensure alignment with key objectives.
- Led organisational redesign and change management programmes to implement cultural initiatives.
- Managed HR lifecycle activities, including recruitment, induction, onboarding, talent management, and development, while addressing routine and complex employee relations issues, including ACAS and ET claims.
- Oversaw a team of 4 direct reports, coaching and supporting their ongoing personal and professional development, and acted as an active coach and mentor within the wider CBRE People team.
Head of HR/Senior HR BP | Lloyds Banking Group Account & Mobile Engineering
Mitie Group Plc
12.2017 - 02.2020
- Company Overview: Mitie is the UK’s leading Facilities Management company.
- As Head of HR for the Lloyds Banking Group account and Mobile Engineering division at Mitie, I supported a workforce of 4,000 employees within a £170 million total facilities management business.
- This included delivering integrated FM solutions to Lloyds Banking Group’s 1,650 branches, 98 offices, and 5 data centres across 30 service lines, including Engineering, Security, Cleaning, and Catering.
- Additionally, I managed the Mobile Engineering Services division, which provided engineering maintenance solutions to various private sector clients, including Sky, Yorkshire Building Society, and Primark, overseeing a team of qualified engineers in gas, electric, air conditioning, and general maintenance.
- Mitie is the UK’s leading Facilities Management company.
HR Interim
Mitie Group Plc
05.2016 - 11.2017
- During my time as a HR Interim professional, I focused on transformational initiatives across three organisations.
- As Head of HR for Pentland Brands' Berghaus, I partnered in a business transformation program, centralising support functions impacting 500 employees across five UK locations.
- At Nobia UK, I collaborated with the UK Group CFO and HRD to design a new Target Operating Model for Finance and IT, facilitating organisational growth while downsizing the property portfolio.
- And as People Lead for Kellogg Company’s European HR Transformation, I managed the People workstream for the implementation of a new global HR operating model, overseeing the rollout of SuccessFactors and self-service systems.
- Throughout this period, I fostered strong stakeholder relationships and ensured the timely, budget-conscious execution of HR initiatives.
People Project Implementation Manager | Asda / WALMART
ASDA Stores Ltd, Walmart
07.2014 - 02.2016
- Managed a global HR System Transformation project, migrating from PeopleSoft & Kronos to SAP for approx. 140k colleagues.
- Implemented global HR Transformation, including process mapping and the rollout of a new UK HR Shared Services model.
- Supported the SAP SuccessFactors rollout, including engagement, training, and Hypercare stabilisation phases.
- Conducted process redesign across all HR functions to define new ways of working.
- Ensured data integrity for system migration readiness, aligned with project timelines.
- Collaborated cross-functionally with Global HR, Systems colleagues, and external consultants from Deloitte (US and UK).
- Ensured UK market readiness through engagement, Business User Acceptance Testing, communications, and training.
- Assisted in Hypercare and Stabilisation phases to launch and embed new operational methods.
People Project Manager | Asda Logistics Services
ASDA Stores Ltd, Walmart
05.2010 - 07.2014
- Managed a portfolio of organisational design, development and change projects to drive organisational effectiveness and enable strategic business objectives, including:
- Partnered with senior stakeholders to develop a 5-year People plan, focusing on project scopes, workforce planning, and talent management.
- Led organisational effectiveness programs that achieved £7m in operating cost savings.
- Supported the design and the implementation of a new HR Business Partnering model, driving organisational restructuring and centralising transactional administration activities across 23 sites to achieve £2m in cost savings.
- Restructured Warehouse and Transport Management Operations, resulting in £5m in cost savings.
- Designed and implemented new operational and support roles to enhance and evolve ways of working and commercial performance (including Continuous Improvement Manager, Stock & Systems Manager, People Coordinator, and Finance Coordinator roles).
- Led the outsourcing of canteen facilities across the distribution network (TUPE).
Technical Training Academy Manager | Distribution North (Secondment)
ASDA Stores Ltd, Walmart
10.2009 - 05.2010
- Set up and mobilised the Technical Training Academy for the Asda Distribution business, focused on ensuring all ‘new to role’ line managers received the role specific technical training and upskilling required.
People Manager | ASDA Import Centre, Teesport
ASDA Stores Ltd, Walmart
10.2007 - 10.2009
- Partnered with the site’s General Manager as a member of the Senior Leadership Team.
- Led the People and Talent agenda, focusing on workforce planning, training and development, colleague engagement, employee lifecycle, and related transactional activities (time, attendance, payroll).
- Managed a small team of HR Administrators and Trainers.
Human Resources Advisor
B&Q Plc
07.2004 - 09.2007
- In this role, I delivered comprehensive employee lifecycle activities, talent management, and succession planning initiatives across two warehouse stores.
- I managed a small team of two direct reports and was recognised as an accredited Trainer and Mentor for the North East region, contributing to change projects that enhanced workforce effectiveness.
Education
Post Grad Certificate - People Management & Development
Chartered institute of Personnel & Development (MOL)
BA (Hons) - Business Administration (Organisational Psychology and HR)
University of Northumbria at Newcastle
HND - Business & Finance: Management Services & Personnel
University of Northumbria at Newcastle
Accredited Thomas International Practitioner - Personality Profile Assessment (PPA)
Accelerating Implementation Methodology (AIM) - Change Project Management
TROCN - Basic Counselling Skills
Skills
- Human Resources Management
- Change Management
- Organisational Restructuring
- Talent Development
- Workforce Planning
- Talent Management
- HR Practices Alignment
- Data Analysis
- Metrics Measurement
- HRIS Tools
- PeopleSoft
- SAP SuccessFactors
- Workday
- Coaching
- Team Development
- Motivating Teams
- Strategic Thinking
- Microsoft Office
- Excel
- PowerPoint
- HR Management Systems
Timeline
Head of / Senior People Business Partner | Critical Environments Division
CBRE Global Workplace Solutions (GWS)
10.2023 - 08.2025
People Projects & Key Initiatives Lead | Local UK
CBRE Global Workplace Solutions (GWS)
11.2022 - 10.2023
Lead People Business Partner
CBRE Global Workplace Solutions (GWS)
05.2020 - 08.2025
Lead People Business Partner | Retail Division
CBRE Global Workplace Solutions (GWS)
05.2020 - 02.2023
Head of HR/Senior HR BP | Lloyds Banking Group Account & Mobile Engineering
Mitie Group Plc
12.2017 - 02.2020
HR Interim
Mitie Group Plc
05.2016 - 11.2017
People Project Implementation Manager | Asda / WALMART
ASDA Stores Ltd, Walmart
07.2014 - 02.2016
People Project Manager | Asda Logistics Services
ASDA Stores Ltd, Walmart
05.2010 - 07.2014
Technical Training Academy Manager | Distribution North (Secondment)
ASDA Stores Ltd, Walmart
10.2009 - 05.2010
People Manager | ASDA Import Centre, Teesport
ASDA Stores Ltd, Walmart
10.2007 - 10.2009
Human Resources Advisor
B&Q Plc
07.2004 - 09.2007
BA (Hons) - Business Administration (Organisational Psychology and HR)
University of Northumbria at Newcastle
HND - Business & Finance: Management Services & Personnel
University of Northumbria at Newcastle
Accredited Thomas International Practitioner - Personality Profile Assessment (PPA)
Accelerating Implementation Methodology (AIM) - Change Project Management
TROCN - Basic Counselling Skills
Post Grad Certificate - People Management & Development
Chartered institute of Personnel & Development (MOL)
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