Suzanne Wakefield
Holbeach St John's
Summary
Hardworking employee enthusiastic about learning the property market inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated sales worker commended for active listening skills and personable communication. Works well in customer-facing roles with commitment to meeting sales quotas and supporting customer needs.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work history
Sales Advisor
B&Q
Wisbech, Cambridgeshire
11.2006 - Current
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Retained customers by building rapport and delivering tailored product recommendations.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Generated, maintained and updated list of potential sales leads.
- Analysed sales to identify top-performing products.
- Built rapport with new and existing customers to boost client retention.
Education
GCSEs - 5 A-C Grades including Maths, English and Science
Queens school
Wisbech, Cambridgeshire 09.2005 - 07.2006
NVQ Level 2 - Customer Service
EDEXCEL
Wisbech, CambridgeshireNVQ Level 2 - Retail Skills
CITY&GUILDS
Wisbech, CambridgeshireSkills
- Sales expertise
- Excellent communication skills
- Customer relationship management
- Problem solving
- Strong Organisation skills
- Negotiation skills
- Detail-orientated
- Adaptable
- Telephone etiquette
- IT proficient
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Advisor
B&Q
11.2006 - Current
GCSEs - 5 A-C Grades including Maths, English and Science
Queens school
09.2005 - 07.2006
NVQ Level 2 - Customer Service
EDEXCEL
NVQ Level 2 - Retail Skills
CITY&GUILDS
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