Suzanne Thomasson
Uxbridge,Middlesex
Summary
Dedicated professional with expertise in reception area management and customer relationship management, ensuring seamless appointment coordination and client issue resolution. Demonstrates professional telephone etiquette and good judgement, maintaining front desk security protocols with discretion and confidentiality. Known for reliable punctuality and remaining calm under pressure, contributing to a secure and efficient workplace environment. Career goals include advancing in roles that leverage skills in client interaction and operational excellence.
Overview
41
41
years of professional experience
Work history
Receptionist
Beautyvell
Uxbridge, Middlesex
01.2001 - 10.2025
- Managed front desk operations ensuring smooth daily activities and excellent customer service.
- Coordinated appointment scheduling for clients promoting efficient use of time and resources.
- Provided information to clients regarding services and products enhancing customer satisfaction.
- Addressed client concerns promptly resolving issues to maintain positive relationships.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained cleanliness and organisation of reception area creating a welcoming environment.
- Assisted in managing inventory of office supplies ensuring availability for daily operations.
- Greeted clients and visitors, ensuring a welcoming atmosphere upon arrival.
Secretary
British Airways
Heathrow/South Ruislip, Middlesex
09.1984 - 03.1991
- Managed daily correspondence and ensured timely communication across departments.
- Organised meetings, prepared agendas, and documented minutes for future reference.
- Implemented process improvements to enhance efficiency and streamline operations.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Scheduled appointments for executive management team.
- Prioritised workload to meet tight deadlines.
- Maintained confidential records, safeguarding sensitive corporate information.
- Assisted in the preparation of reports and presentations for management review.
Education
GCSEs - Mixed
Mellow Lane School
Hayes MiddlesexSkills
- Reception area management
- Customer relationship management
- Appointment coordination
- Client issue resolution
- Professional telephone etiquette
- Good judgement
- Front desk security protocols
- Patience and composure
- Discretion and confidentiality
- Telephone operation
- Reliable punctuality
- Calm under pressure
Affiliations
- Gardening, Reading,
Timeline
Receptionist
Beautyvell
01.2001 - 10.2025
Secretary
British Airways
09.1984 - 03.1991
GCSEs - Mixed
Mellow Lane School