Suzanne Randell
Stanley,Durham
Summary
Compassionate professional and recently promoted to operations manager. I have years of experience providing quality care in fast-paced settings. I have strong communication and organisational skills, combined with deep understanding of patient care and staff coordination. Eager to learn and develop my knowledge and skills.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations manager
Beamish Residential Care Home
Stanley, Durham
2025.12 - Current
- Oversaw daily operations, guaranteeing smooth functioning of all departments.
- Supervised shift schedules.
- Co-ordinates with healthcare professionals for improved resident care outcomes.
- Monitored medication administration, reducing incidents of errors.
- Established strong relationships with residents' families through clear communication channels.
- Create individualised care plans, ensuring personalised attention to each resident.
- Maintained detailed records of patients' medical histories; ensured accuracy in documentation.
- Ensured adherence to correct policies and procedures while implementing up-to-date practices.
Senior care assistant
Beamish Residential Care Home
Stanley, Durham
2021.08 - 2025.12
- Administered medications in line with care plans and nursing team guidance.
- Managed medication administration for residents, adhering strictly to prescribed doses.
- Maintained accurate records of resident's progress and medical history.
- Increased resident satisfaction by providing personalised care plans.
- Collaborated with healthcare professionals to enhance resident care quality.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Monitored client health conditions and reported immediate issues to manager.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Completed care plan documentation to chart progress and improve resident health outcomes.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Optimised efficiency in handling administrative duties related to patient care documentation thus improving overall productivity.
- Adjusted care plans based on service users' specific needs.
- Assisted others during emergency situations ensuring minimal harm towards any party involved.
Health care assistant
Picktree care home
Chester-le-Street, Durham
2016.01 - 2021.08
Health care assistant
Lindisfarne care home
Chester-le-Street, Durham
2008.01 - 2016.01
Health care assistant (BANK)
NHS (UHND)
Durham, Durham
2005.06 - 2008.01
Education
GCSEs -
Roseberry Comprehensive School
County Durham 1998.09 - 2003.07
Skills
- Medication tracking, storage and administration
- Care management
- Individualised care plans
- Person-centred care
Certification
NVQ level 2 and 3 in care achieved
Timeline
Operations manager
Beamish Residential Care Home
2025.12 - Current
Senior care assistant
Beamish Residential Care Home
2021.08 - 2025.12
Health care assistant
Picktree care home
2016.01 - 2021.08
Health care assistant
Lindisfarne care home
2008.01 - 2016.01
Health care assistant (BANK)
NHS (UHND)
2005.06 - 2008.01
GCSEs -
Roseberry Comprehensive School
1998.09 - 2003.07