Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Suzanne Mustafa

Ealing, London,UK

Summary

I am a motivated and detail-oriented law student with a strong academic foundation in legal studies and a passion for pursuing a career within the legal sector. Seeking opportunities to gain practical experience in a legal setting, apply my knowledge, and develop my skill set further. I am highly organised and have great communication skills.

Overview

8
8
years of professional experience

Work history

Brand Ambassador

Browns The Diamond Jewellers
London, White City
06.2023 - Current
  • Promoting brand identity by maintaining consistent visual merchandising through new marketing campaigns.
  • Tailoring and educating each client on Diamonds and finding the best piece for them.
  • Providing exceptional client experiences and brand loyalty to help increase repeat business.
  • Grew sales revenue in line with personal and team targets.

Boutique Sales Associate

L'arstian/Penhaligon - Harrods
Knightsbridge
10.2022 - 06.2023
  • Kept up to date with competitor's activities and market trends to inform sales efforts.
  • Generated reports for internal use and analysis. Data capturing through CRMS.
  • Offered excellent customer service.

Marketing Manager

ITLS LTD
London
03.2019 - 01.2023
  • Working for my family business which has provided incredible services for the past 20 years
  • I oversaw the hiring processes for interpreters and campaigning forour brand and our services
  • We provide our services to the following the Home office, Immigration sectors, Social Services, NHS and many other organisations which are used on a daily basis
  • Our mission was to break the barrier of communication for both sides.

Assistant Leader, Assistant

Neptune
Chiswick, London
09.2017 - 03.2019
  • Understood and adhered to thecompany's health and safety policies.
  • Completed assigned work within deadlines and to company standards.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Demonstrated open communication and collaborated with various teams.
  • Managed database to maintain updated records and accuracy.
  • Adhered to best business practices and etiquette to comply with guidelines and procedures.

Deputy Manager

Warehouse
London White City
11.2016 - 09.2017
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Designed employee incentives and recognition schemes to achieve team targets.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.

Supervisor

Kate Spade
Covent Garden
07.2016 - 11.2016
  • Maintained documents and records to comply with internal policies and external regulations.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Promoted programmes and merchandise sales to grow and maximise income.
  • Kept records of damaged and out-of-date products for safe disposal.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Managed staff rotas, planning workloads effectively and strategically.

Supervisor

Lulu Guinness
Covent Garden
11.2015 - 07.2016
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Achieved order processing and delivery time targets through smooth warehouse operations.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Dealt with customer complaints and rectified product and service issues.
  • Identified operational problems and proposed solutions to management, improving service efficiency.

Education

LLB Hons - Law

University of West London
London
09/2023 - 09/2025

Drayton Manor High School
London
2012

Barbara Speake Stage
London
2010

Skills

  • Fully proficient in, Microsoft Office: Excel, Word and PowerPoint
  • Motivational leadership style
  • Reporting and documentation
  • Ability to prioritize
  • Employee management
  • Human resources best practices
  • CRM and office management software
  • Project scheduling
  • Business administration
  • Payroll and budgeting
  • Database administration

Interests

INTERESTS AND ACTIVITIES , I enjoy swimming and going to the gym. I also look forward to visiting different parts of the world with friends and family My commitment in the organisation of events helps me fulfil my ability to network on a personal and professional level My computing skills range from software packages such as Microsoft Office Excel, Word, PowerPoint and Adobe Technology and staying abreast of new innovations Reading books, keeping up to date in the financial/legal world and in current affairs

Timeline

Brand Ambassador

Browns The Diamond Jewellers
06.2023 - Current

Boutique Sales Associate

L'arstian/Penhaligon - Harrods
10.2022 - 06.2023

Marketing Manager

ITLS LTD
03.2019 - 01.2023

Assistant Leader, Assistant

Neptune
09.2017 - 03.2019

Deputy Manager

Warehouse
11.2016 - 09.2017

Supervisor

Kate Spade
07.2016 - 11.2016

Supervisor

Lulu Guinness
11.2015 - 07.2016

LLB Hons - Law

University of West London
09/2023 - 09/2025

Drayton Manor High School

Barbara Speake Stage

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