SUZANNE MURRAY
EDGWARE
Summary
Accomplished professional with expertise in team leadership, customer relations, and employee management. Proven ability to enhance workflow coordination and project scheduling while ensuring compliance monitoring. Adept at complaint resolution and public relations, with strong skills in data entry, scheduling, and calendar management. Committed to fostering team building and prioritising tasks effectively to achieve organisational goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Scheduling coordinator
EGIS M40
Thame, Oxfordshire
05.2024 - Current
- Ensured smooth workflow by efficiently scheduling meetings, appointments and conferences.
- Organised detailed calendars for efficient time management.
- Streamlined communication channels by coordinating with multiple departments.
- Increased office productivity through effective schedule coordination.
- Assisted in project planning, resulting in successful completion within deadlines.
- Accommodated last-minute schedule changes without compromising work efficiency or quality of service provided.
- Enhanced team productivity by handling all scheduling conflicts swiftly and professionally.
- Updated and maintained contact database, ensuring quick access during scheduling tasks.
- Managed logistics for corporate events, contributing to their success.
- Coordinated daily schedules for a team of 20 employees, improving workflow efficiency.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Identified skills gaps and arranged relevant training to upskill clerical team.
Control room operator
EGIS M40
High Wycombe, Buckinghamshire
08.2017 - 05.2024
- Collaborated well with team members to achieve operational objectives.
- Maintained communication with field staff, coordinating efficient operations.
- Minimised downtime through regular maintenance of control room equipment.
- Adapted quickly to changing work conditions, demonstrating flexibility under pressure.
- Used technical knowledge to troubleshoot issues swiftly, minimising disruptions.
- Coordinated efficiently with external agencies during emergencies.
- Promoted a safe working environment by adhering strictly to health and safety guidelines.
- Answered radio and telephone enquiries in polite and courteous manner.
- Kept all logs, reports and records up to date and accurate, promptly completing updates.
- Enforced security of control room, data and all contents.
- Recorded all events, incidents and actions accurately.
- Captured, processed and logged recorded images accurately, helping to provide data to enforcement agencies.
- Alerted Police over Airwave to any incident or potential incident as soon as identified.
- Kept control room clean, tidy and hazard-free at all times.
- Responded to emergency OOH calls and assisted in resolving issues.
- Maintained strict confidentiality at all times.
- Monitored developing emergency situations within area of responsibility and carried out established actions to resolve issues.
Education
Bachelor of Arts - PHYSICAL EDUCATION
Fisher College
09.1998 - 05.2001
Skills
- SKILLS
- Team Leadership
- Customer relations
- Team building
- Project scheduling
- Data Entry
- Employee management
- Public Relations
- Complaint resolution
- Workflow coordination
- Scheduling
- Ability to prioritize
- Compliance monitoring
- Scheduling and calendar management
Additional Information
- Successfully delivered projects on time and within budget, consistently exceeding client expectations for quality and safety. Achieved an impeccable safety record through diligent safety audits and strict adherence to regulations. Realised cost savings of 30% through supplier contract negotiations. Optimised the supply chain operation, reducing procurement costs and ensuring timely material and equipment delivery. Streamlining materials and equipment procurement processes achieved an average cost savings of 25%. Conducted 50+ quality control inspections, leading to a 90% reduction in project defects and rework. Collaborated with senior management to resolve a critical construction challenge, resulting in an accelerated timeline, cost savings, and improved quality. Played a pivotal role in maintaining a comprehensive and accurate project documentation system, contributing to ecient project tracking and communication.
Certification
INCIDENT SUPPORT UNIT CERTIFICATE
CSCS CARD
GATE PERSON
TEAM LEADER COURSE LEVEL 2
MENTAL HEALTH FIRST AIDER
Timeline
Scheduling coordinator
EGIS M40
05.2024 - Current
Control room operator
EGIS M40
08.2017 - 05.2024
Bachelor of Arts - PHYSICAL EDUCATION
Fisher College
09.1998 - 05.2001
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