Suzanne Morris

• Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
• Offered support to special needs students, guaranteeing safety and access to equitable learning.
• Assisted with planning, evaluating and adjusting teachings to suit student age and capability.
• Supervised pupils during lunchtimes and educational visits.
• Created and distributed instructional materials for group and one-on-one use.
• Provided friendly, enthusiastic support to pupils in individual and group support settings.
• Prepared visual aids, equipment and classroom displays for daily lessons.

• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Ordered prompt product dispatch to meet business delivery timeframes.
• Answered customer enquiries with excellent customer service skills.

• Oversaw Large company accounts, Taking calls to chase outstanding

debts

• Accepted card, cash and cheque payments in POS register system.
• Helped customers obtain specialised help for refunds and exchanges.
• Prepared invoices for customers with large orders or special sales types.
• Delivered outstanding customer service to achieve high satisfaction levels.
• Entered order data onto computer system accurately.
• Notified customers of items out-of-stock or low-in-stock to help minimise disappointment.
• Confirmed customer orders to avoid errors through miscommunication.
• Handled [Number] incoming calls on average daily.
• Organised financial documentation and statements with detailed and accurate information about transactions.
• Maintained uninterrupted stock availability by correctly analysing supply chain data.
• Prevented overstocking and running out-of-stock (OOS) through accurate forecasting of supply and demand.
• Located and retrieved requested products on shop floor and in storage areas.