Suzanne Milne
Heybridge,Essex
Summary
Experienced manager of commissioned health and community services, who is passionate, knowledgeable, with exceptional leadership skills required to empower and strengthen communities. Dedicated to identifying, developing and delivering interventions within the community that challenges health and wellbeing inequalities. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Team Manager Healthy Family Hub Co-ordinator
Mid Essex Child and Family Wellbeing Service
Chelmsford, Essex
11.2022 - Current
- Leading and managing a designated team of people working with service users to provide all required Children's Services activities and practices to the agreed standards; collaborating with other colleagues in the Locality as necessary
- Lead a team of staff in developing and maintaining effective practice and delivery of services to children, young people and families.
- Plan and delegate the allocation of workload and resources within area of responsibility ensuring oversight of all work and activities is maintained at all times
- Performance management data and reporting to internal and external stakeholders as required
- Represent Essex Child and Family Wellbeing service with stakeholders and commissioners, as required, in order to influence local practice and provision of support to children, young people and families
- Maintain active engagement on all Safeguarding matters so that issues are dealt with in the interests of the child, in a compliant and professional manner, with appropriate escalation to, and involvement of, senior management and external agencies in line with Barnardos Safeguarding Policy
- Maintain and develop staff competence in their activities by keeping them up to date with relevant developments in social care, education, health and other relevant legislation, and all relevant internal policies and procedures
- Lead responsibility for the delivery of family hub services in the designated area, including management and supervision of allocated staff
- Lead responsibility for the Ofsted preparedness of the family hub and linked healthy family teams, including regularly updating the SEF and other documents
- Manage the Volunteer Co-Ordinator and Community Team to ensure asset based community development and evaluation is at the heart of everything we do.
- Demonstrate through the quadrant timetables, that support is based on the Needs Analysis and Priority Group data
- Design and development evaluation toolkits for Family Hub activity that evidence and monitor provision delivered, ensuring appropriate utilisation
- Support the Community Engagement Manager, HOS and DHOS around Family Voice and ensuring co-production of services with children, young people, and families via quarterly CEW and Volunteer reports, monthly Family Voice reports and case studies
- Act as a positive role model through delivering Trauma Perspective Practice modules and embedding within practice.
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Adapted to changing service-user needs by analysing national health and local data to identify areas requiring improvement.
- Built positive working relationships with local authority departments, charities and other external organisations.
- Implemented service-wide changes to drive satisfaction rates for service users.
- Shaped programmes and service offering to reflect lived experiences of service users.
Community Engagement Officer
Barnardo's (Essex Child and Family Wellbeing service)
Maldon, Essex
10.2017 - 11.2022
- Increased peer-led services within Family Hubs, Delivery Sites and outreach sites to embed the model of resilience and communities
- Ensured Family Voice is captured throughout various platforms and within innovative ways (video, audio, art, etc.) on a monthly basis
- Raised understanding, share and gather information within Healthy Family Teams of community engagement through attendance at local team meetings
- Promoted agreed health campaigns via social media and develop at least one health improvement campaign to be promoted in the community per quarter
- Embedded the use of SystmOne and record all community engagement activity and meaningful conversations
- Raised the profile of ECFWS, acting as an advocate within the community of the full specifications of the contract, increasing opportunities to engage further with diverse communities who may be isolated
- Designed and delivered Community Projects reflecting the needs of the community applying for community funds if applicable and submit quarterly reports recording the outcomes and impact
- Worked closely with individuals, families, and groups in socially or financially deprived areas
- Developing a community profile/needs map in your allocated team area, finding out about the community's needs, problems, and barriers
- Communicated with diverse stakeholders, offering continued courtesy, enthusiasm and clarity.
- Collated and analysed data to respond to community requests and concerns.
- Provide health education to parents, schools, children, and families.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Drove continuous improvement by regularly evaluating service delivery, consulting with clients to identify future needs.
Impact and Performance Manager
4Children
, England
10.2015 - 10.2017
- Collated performance data to create reports and dashboards identifying weaknesses and opportunities.
- Collaborated with management to develop and implement Key Performance Indicators, improving productivity and growth in line with key business objectives.
- Performed root cause analysis to identify key issues and proactively address concerns.
- Designed and executed performance frameworks and processes to support delivery of key objectives.
- Communicated service impact to key stakeholder and commissioners using a range of methods and formats.
National Project Officer
4 Children
, England
04.2012 - 10.2015
- Responsible for the company's workforce development, sourcing high-quality training programs including Incredible Years and Solution Focused training at competitive rates, resulting in reducing training costs by over £70,000 in one year
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Developed analytics tools to track project progress and impact.
- Implemented H&S policy and procedures, eliminating accidents and incidents.
- Training and supporting staff and managers nationally, offering intense support when required
- Increasing staff knowledge and confidence resulting in a higher quality of service
- Writing and developing new training programs, leading to 4Children having 4 bespoke online training programs including Supporting Effective Parenting and Domestic Abuse, resulting in staff and volunteers gaining increased knowledge and skills within priority areas
- Quality assurance of Children Centres nationally to ensure they meet Ofsted requirements and supporting centres during Ofsted inspections leading to Higher Ofsted Grades nationally
- Implementing and developing processes and procedures, enabling the Children Centres to effectively evidence outcomes for families at a variety of levels
- Supporting the mobilization of new contracts nationally.
Children Centre Manager
4 Children
Braintree, Essex
04.2009 - 04.2012
- Ensured that the Centre met OFSTED registration and inspection criteria
- Led the planning, monitoring, and evaluation of the development of the Children's Centre and responsible for the completion of the golden thread documents
- Took responsibility for effective planning, assessment, and record-keeping systems for all services across the Centre
- Motivated and led centre staff in developing best practice to meet the needs of the families
- Developed new partnerships and strengthened current partnerships to ensure socially excluded and isolated families had equal access.
- Formulated funding bids and completed termly reports on bids we were successful in
- Lined managed 6 staff, ensuring all HR paperwork was up to date and supported staff professional development through training
- Ensured families and children were safeguarded and staff and partners followed the company's safeguarding policies and procedures.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Responded to emergency situations to support safety measures.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
Development Manger
National Childminding Association
Chelmsford, Essex
10.2006 - 04.2009
- Facilitated training to childminders across Essex
- Supported the collation and assessment of childcare sufficiency data
- Sat on small funding bid panel and supported the decision making of successful bids
- Sat on 4Childrens and Guinness trust strategic board meetings supporting the development of their Children Centre's
- Recruited new childminders and supported them through the application process
- Carried out home visits to ensure Childminders were ready for their OFSTED registration visits
- Supported Childminders who received Red ragging or inadequate/satisfactory OFSTED grades
- Made termly visits to accredited childminders ensuring they were supporting 3 and 4 yrs
- Supported childminder to become accredited
- Ran childminding groups within the children Centre's.
Unit Manager
Chelmsford YMCA Childcare
Chelmsford, Essex
03.2004 - 10.2006
- Established clear budgets and cost controls strategies to meet objectives.
- Monitored health and safety measures for guaranteed compliance.
- Championed adherence to operational best practices and company policies.
- Maintained high professional standards by monitoring staff performance and conducting annual appraisals.
- Developed trusting relationships with children, parents and staff.
- Planned logistics of nursery routine and local excursions, managing sufficient ratios and rotas.
- Worked in partnership with parents to address and resolve attendance, behaviour and progress issues.
- Recruited enthusiastic staff to maintain positive care environments.
- Planned budgets to meet staffing and resource requirements within cost allocations.
- Created stimulating learning environments to motivate educational engagement and development.
- Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
Deputy Manager/Room Leader
Childsplay Day Nursery
Colchester, Essex
10.2001 - 03.2004
- Assisting with the management of 23 staff and the care of 112 children
- Safeguarded children appropriately to meet legal requirements.
- Developed trusting relationships with children, parents and staff.
- Attended regular training opportunities to expand professional knowledge and further career progression.
- Supervised and coached staff to deliver high-quality child care provisions.
- Reported children's development and progress to parents and caregivers.
- Oversaw key group of children and kept detailed progress observations.
- Planned creative activities to motivate and inspire children.
- Handled nappy changes and baby feeding while keeping detailed log sheets.
Education
CMI Operations/ Departmental Manager Level 5 - Management
The Learning Enterprise
Essex 10.2020 - 03.2023
Preparing to teach in the lifelong learning sector -
City and Guilds
08.2008 - 10.2008
Team leading, NVQ level 2 -
Otley College
06.2003 - 12.2003
BTEC National Diploma in Early Years (Merit) -
Chelmsford College
09.1999 - 07.2001
Mathematics C, English speaking C, English Literature C, English Language, Double Science CC, Spanish D, Art B, Drama B, Resistant materials C, Religious Education C -
Plume School, Maldon Essex
09.1998 - 09.1999
Skills
- Leadership skills
- Project Management
- Strategic planning
- Reflective practice
- Information gathering and analysis
- Communication skills
- Problem-solving
- Creativity
- Interpersonal skills
- Community engagement strategies
- Community initiatives
- Task prioritisation
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Certification
- Train the trainer Trauma perspective practice, Essex County Council, 2022
- Asset Based Community Development training 2017
- Early leader programmes, 2009
Affiliations
- Painting
- Dog walking
- Wild swimming
Accomplishments
My volunteer team have just been highly commended for the Marsh Trust award.
Won Essex Child and Family Wellbeing Service inspirational leader award in 2022
Finalist for the CYP now awards 2021 for family support.
References
References available upon request.
Timeline
Team Manager Healthy Family Hub Co-ordinator
Mid Essex Child and Family Wellbeing Service
11.2022 - Current
CMI Operations/ Departmental Manager Level 5 - Management
The Learning Enterprise
10.2020 - 03.2023
Community Engagement Officer
Barnardo's (Essex Child and Family Wellbeing service)
10.2017 - 11.2022
Impact and Performance Manager
4Children
10.2015 - 10.2017
National Project Officer
4 Children
04.2012 - 10.2015
Children Centre Manager
4 Children
04.2009 - 04.2012
Preparing to teach in the lifelong learning sector -
City and Guilds
08.2008 - 10.2008
Development Manger
National Childminding Association
10.2006 - 04.2009
Unit Manager
Chelmsford YMCA Childcare
03.2004 - 10.2006
Team leading, NVQ level 2 -
Otley College
06.2003 - 12.2003
Deputy Manager/Room Leader
Childsplay Day Nursery
10.2001 - 03.2004
BTEC National Diploma in Early Years (Merit) -
Chelmsford College
09.1999 - 07.2001
Mathematics C, English speaking C, English Literature C, English Language, Double Science CC, Spanish D, Art B, Drama B, Resistant materials C, Religious Education C -
Plume School, Maldon Essex
09.1998 - 09.1999
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