Suzanne Measom
Melton Mowbray,Leicestershire
Summary
Accomplished professional with expertise in multi-site retail management and a proven track record in operational management and KPI performance management. Demonstrates strong skills in mentoring and coaching, staff development, and talent assessment, driving team success through effective change management. Committed to cost control and enhancing organisational resilience and adaptability, with a focus on achieving strategic goals.
Overview
32
32
years of professional experience
15
15
years of post-secondary education
Work history
Area Manager
Poundstretcher
Lincolnshire/ East Anglia , Lincolnshire/Norfolk/Suffolk
2025.01 - Current
- Fostered a culture of continuous improvement within the organisation.
- Improved team efficiency by implementing new strategies for task delegation.
- Developed robust sales strategies to maximise revenue generation.
- Led multiple teams across different areas, fostering collaboration and communication.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Established strong relationships with key stakeholders to enhance business growth.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Analysed sales data regularly for informed decision-making processes.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
Area manager
Iceland
Field Based East/West Midlands/ Warwickshire, Staffordshire (currently)
2018.08 - 2026.05
- Deliver and own the Retail Plan across 14-18 stores.
- Deliver all KPIS to include Shrinkage, Stock loss, Planning, Digital operations measures, Labour turnover and absence, sales targets and engagement across all stores .
- Enthusiastic approach to all incentives and initiatives to drive sales .
- Lead, coach and identify all talent across a team of approximately 500 colleagues and 20 managers.
- Work cross functionally with field based teams and all departments and Head Office to ensure excellence and feedback to all stakeholders.
- Responsible for all HR, ER, Recruitment and training.
- Regional Lead for People, Apprenticeships, End to End Talent, Talking Shop , progression, Training and inductions.
- Responsible for all Legal and Audit across the area to ensure compliance is delivered every day.
Store manager
Iceland
East Midland's, Nottinghamshire
2002.02 - 2026.05
- Completed opening and closing procedures each day.
- Challenged and inspired team members to achieve business results.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Kept awareness of competitor activity and developed ideas to promote store.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Understood what drives overall business success and prioritised and delivered quality results.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Assisted in recruiting, hiring and onboarding store staff.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coached underperforming employees improving their job performance significantly.
Restaurant Manager
Pizza Hut
South East, Surrey
1994.08 - 2002.01
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Led by example in providing customers with attentive, professional restaurant service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Education
A-Levels - French, German and Business Studies
Coulsdon College
Surrey 1992.09 - 1994.05
10 GCSES A-C - 10 GCSEs
St Georges School
Harpenden, Hertfordshire 1988.09 - 2002.05
Skills
- Mentoring and coaching
- Staff development
- Change management
- Operational management
- Talent assessment
- Cost control
- Resilience and adaptability
- Multi-site retail management
- KPI performance management
Affiliations
- Avid reader, walker and gardener.
References
References available upon request.
References
References available upon request.
Timeline
Area Manager
Poundstretcher
2025.01 - Current
Area manager
Iceland
2018.08 - 2026.05
Store manager
Iceland
2002.02 - 2026.05
Restaurant Manager
Pizza Hut
1994.08 - 2002.01
A-Levels - French, German and Business Studies
Coulsdon College
1992.09 - 1994.05
10 GCSES A-C - 10 GCSEs
St Georges School
1988.09 - 2002.05