Suzanne Lamb

Promoted and sold homes to meet monthly, quarterly, and annual targets.

Agreed sales targets, pricing strategies, and release proposals with managers.

Trained staff on products and procedures to support confident selling.

Supported colleagues, ensuring each staff member was supported, assisted and listened to which helped create a happy, proactive and successful team

Provided guidance to staff during viewings and negotiations.

Drove reservations to exchanges to protect profitability.

Fostered long-term relationships to generate referrals and repeat business.

Conducted sales activities with integrity, transparency, and professionalism.

Drove HBF survey responses, supporting Trustpilot reviews for service quality.

Supported operational efficiency through daily coordination across workflows.

Represented company consistently using branding and marketing materials.

Coordinated effectively with all departments to keep sales moving smoothly.

Complied with company policy, contractual obligations, and regulations, including new homes quality code.

• Achieved targets consistently while working under tight deadlines.
• Established strong relationships with customers for improved retention rates.
• Liaised effectively with other departments for seamless operations.
• Drove revenue growth by identifying upselling and cross-selling opportunities.
• Co-ordinated effectively with other departments
• Conducted sales activities with transparency and professionalism.
• Worked honestly and with integrity
• Adhered to company policy
• Kept updated with new training and policies
• Maintained a good working relationship with the team
• Set realistic expectations regarding timeframes with regular updates.
• Fostered long term relationships to generate referrals and new business

• Streamlined communication channels within the department, improving efficiency.
• Communicated regularly with senior management on progress updates and new initiatives.
• Developed successful marketing strategies to increase brand visibility.
• Led product launches with high-level strategic planning.
• Managed and motivated sales team for enhanced performance.
• Analysed market trends with thorough research and data evaluation.
• Coordinated market research studies, resulting in better understanding of target audience.
• Trained sales staff, leading to improved selling techniques and customer service skills.
• Oversaw daily sales operations, ensuring efficient workflow.