Summary
Overview
Work history
Education
Skills
Timeline
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Suzanne Herbert

Luton,Bedfordshire

Summary

Accomplished sales professional with a strong focus on target achievement and new business acquisition. Demonstrates expertise in direct sales techniques, contract negotiation, and customer retention tactics. Skilled in product knowledge ability, cross-selling techniques, and pipeline management to drive lead generation and client relationship building. Committed to leveraging these skills for continued success in sales and business development.

Overview

33
33
years of professional experience

Work history

Depot Sales Manager

DX Express Limited
Luton, Bedfordshire
01.2022 - Current
  • Developed robust client relationships for improved business growth.
  • Managed key accounts, resulting in consistent revenue generation.
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.

Enterprise Account Executive

FedEx Express UK Transportation Limited
Luton, Bedfordshire
05.2016 - 05.2021
  • Delivered compelling sales pitches, securing major contracts for the company.
  • Explored new verticals in the market to expand business reach.
  • Built solid relationships with key clients by providing exceptional customer service.
  • Cultivated strong client relationships for improved account retention.
  • Identified potential business opportunities, leading to increased market share.
  • Enhanced customer experience with proactive communication and problem-solving approach.
  • Secured new business partnerships by conducting client meetings and presentations.
  • Assessed client needs to provide tailored solutions, promoting customer satisfaction.

Major Account Manager

TNT Express UK Limited
Luton, Milton Keynes, Bedfordshire, Buckinghamshire
06.2012 - 05.2016
  • Identified new business opportunities for revenue growth.
  • Fostered client relationships, enhanced customer retention rates.
  • Collaborated with cross-functional teams for product development.
  • Implemented CRM systems to improve customer interactions.
  • Optimised pricing strategies to increase profitability.
  • Increased sales performance by cultivating relationships with key clients.
  • Optimised quality of service by completing performance reviews and analysing client feedback.
  • Maximised sales opportunities by generating prospects through lead data analysis and LinkedIn research.
  • Nurtured key client relationships through regular meetings to reach 50% client retention.
  • Improved profitability by constantly updating sales and pricing strategies in line with market conditions.
  • Identified and qualified prospects with deep research, growing sales revenue by 10% in 6 months.
  • Managed 20+ accounts responsible for 20% of depot revenue.

Depot Sales Manager

TNT Express UK Limited
Luton, Bedfordshire
05.2009 - 05.2012
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
  • Developed robust client relationships for improved business growth.
  • Managed key accounts, resulting in consistent revenue generation.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Devised successful sales pitches for significant conversion rates.
  • Streamlined sales processes to enhance team productivity.
  • Implemented training programmes, improving team performance levels.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Pioneered the implementation of CRM systems for improved data management and customer relations.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Managed team of 9 staff, driving performance with motivational strategies to exceed sales targets.
  • Maintained ownership of sales pipeline, sourcing and developing new business opportunities to drive sales.

Same Day Manager

TNT Express UK Limited
Luton, Enfield, Bedfordshire, Middlesex
03.2007 - 03.2009
  • Cultivated strong relationships with clients to secure repeat business.
  • Supervised project timelines for timely completion.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Fostered a positive work environment with regular team-building activities.
  • Facilitated staff training, resulting in better customer service.
  • Led performance reviews, identified areas for improvement.
  • Streamlined communication channels, enhanced internal information flow.
  • Delivered high-quality products to increase customer satisfaction.
  • Liaised with suppliers to ensure timely deliveries.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Established clear budgets and cost controls strategies to meet objectives.

Area Sales Manager

TNT Express UK Limited
Luton, Bedfordshire
03.2001 - 03.2007
  • Ensured compliance with company policies, maintaining professional standards across the team.
  • Streamlined sales process, boosting overall efficiency.
  • Fostered strong client relationships for higher customer retention.
  • Negotiated contracts with key clients to secure valuable business deals.
  • Directed staff recruitment to build a high-performing sales team.
  • Trained team members for improved selling techniques and product knowledge.
  • Achieved market growth by developing robust sales strategies.
  • Cultivated a results-driven work environment, fostering employee motivation and productivity.
  • Developed new territories, expanding company reach and market share.
  • Handled dispute resolution; ensured customer satisfaction was maintained at all times.
  • Collaborated cross-functionally, enhancing internal communication and teamwork.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Generated new leads and opportunities to maximise revenue.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Understood customer needs to craft exceptional sales journeys.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.

Sales Executive

TNT Express UK Limited
Luton, Bedfordshire
03.1997 - 03.2000
  • Established strong relationships with key industry players to expand business reach.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
  • Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
  • Elevated brand awareness for significant market influence through strategic sales campaigns.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.

Telephone Sales Executive

TNT Express UK Limited
Luton, Bedfordshire
01.1992 - 01.1997
  • Built strong client relationships through empathetic communication techniques.
  • Undertook regular training sessions for up-to-date product knowledge.
  • Delivered consistent performance under high-pressure sales environment.
  • Used product knowledge, resulted in successful upselling opportunities.
  • Adapted communication style according to individual client needs, achieved higher customer satisfaction rates.
  • Followed company policies and regulations strictly during all client interactions.
  • Increased customer satisfaction by providing exceptional telephone service.
  • Met daily outbound calls target consistently, optimised productivity levels.
  • Managed call queues for efficient customer service.
  • Handled difficult customers tactfully, retained valuable accounts.
  • Exceeded personal sales targets using persuasive selling techniques.
  • Resolved conflicts and complaints with a professional demeanour.
  • Assisted customers to resolve their queries promptly.
  • Utilised CRM systems effectively to manage client database.
  • Introduced new products to potential clients, resulted in increased interest.
  • Handled customer queries focused on first-call resolution.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Education

0 Level - Art

Halyard High School
Luton

GCSE - English, Maths, Science, Humanities

Halyard High School
Luton

NVQ Level 1 - Office Studies

Halyard High School
Luton

Skills

  • Product knowledge ability
  • Target achievement focus
  • Direct sales techniques
  • Customer retention tactics
  • Contract negotiation
  • Cross-selling techniques
  • Pipeline Management
  • Client relationship building
  • Lead generation techniques
  • New business acquisition

Timeline

Depot Sales Manager

DX Express Limited
01.2022 - Current

Enterprise Account Executive

FedEx Express UK Transportation Limited
05.2016 - 05.2021

Major Account Manager

TNT Express UK Limited
06.2012 - 05.2016

Depot Sales Manager

TNT Express UK Limited
05.2009 - 05.2012

Same Day Manager

TNT Express UK Limited
03.2007 - 03.2009

Area Sales Manager

TNT Express UK Limited
03.2001 - 03.2007

Sales Executive

TNT Express UK Limited
03.1997 - 03.2000

Telephone Sales Executive

TNT Express UK Limited
01.1992 - 01.1997

GCSE - English, Maths, Science, Humanities

Halyard High School

NVQ Level 1 - Office Studies

Halyard High School

0 Level - Art

Halyard High School

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